Job Title: Level2 Technical Support Executive
Experience: 2–6Years
Location: Hyderabad
Interview Mode:In-Person Interview (Mandatory)
Immediate Joiners are Preferred.
Job Responsibilities
- Provide proactive Level2 helpdesk support for inbound customer service requests.
- Diagnose and resolve hardware and software issues.
- Handle incidents and service requests escalated from Level 1 support teams.
- Perform technical analysis of incidents and review ticket history.
- Utilize knowledge bases, log files, and remote support tools to troubleshoot and resolve issues. Create, update, and maintain tickets with accurate information.
- Assist field service technicians by providing technical guidance and spare-part recommendations when remote resolution is not possible.
- Identify recurring issues and prepare reports for management.
Must Have Skills:
Basic knowledge of:
- SQL
- PowerShell, Command Prompt (CMD)
- Active Directory
- Networking Fundamentals, Jump Server Concepts, TCP/IP Fundamentals
- Computer Hardware Components
- Strong SQL troubleshooting and analytical skills.
- Windows 10/11 troubleshooting.
- User profile management.
- System performance troubleshooting.
- Office 365 application support.
- Desktop/Laptop hardware troubleshooting
- Log analysis
- IIS and Windows Server knowledge
- ServiceNow/Jira familiarity
- Components identification and replacement guidance
- Printer and peripheral support
- Excellent communication skills in local language and English (written and verbal).
Qualifications
- Graduate degree or equivalent work experience.
- 2–6 years of relevant experience in Service Desk Support or Technical Support.
- Mandatory experience working with Global clients or Retail Domain, POS, SCO, EFT, Printer, Scanner.
- Needs to work in Rotational shift 24*7.
- Its 5days WORK FROM OFFICE MODEL.
Please apply if you are open and interested to come for Face to Face Interview in Hyderabad.
