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Must be familiar with and able to interpret complex software problems that span across multiple client and server platforms including UNIX, Linux, AIX, and Windows. Focus on storage area networks (SAN), network protocols, Cloud, and storage devices is preferred.
Hands on experience with storage virtualization is a plus.
Candidates must be flexible in schedule and availability. Second shift and weekend scheduling will be required.
Your role and responsibilities
The IBM Storage Protect Support (Spectrum Protect or TSM erstwhile) team is supporting complex integrated storage products end to end, including Spectrum Protect, Spectrum Protect Plus, Copy Data Management. This position involves working with our IBM customers remotely, which are some of the world's top research, automotive, banks, health care and technology providers. The candidates must be able to assist with operating systems (AIX,Linux, Unix, Windows), SAN, network protocols, clouds and storage devices. They will work in a virtual environment working with colleagues around the globe and will be exposed to many different types of technologies. Responsibilities: must include but not limited to
Provide remote troubleshooting and analysis assistance for usage and configuration questions
Review diagnostic information to assist in isolation of a problem cause (which could include assistance interpreting traces and dumps)
Identify known defects and fixes to resolve problems
Develops best practice articles and support utilities to improve support quality and productivity
Respond to escalated customer calls, complaints, and queries
The job will require flexible schedule to ensure 24x7 support operations and weekend on-call coverage, including extending/taking shift to cover North America working hours.
Required education
Bachelor's Degree
Preferred education
Bachelor's Degree
Required technical and professional expertise
Excellent communication skills - both verbal and written
Provide remote troubleshooting and analysis assistance for usage and configuration questions
Preferred Professional and Technical Expertise:
At least 5-10 years of in-depth experience with Spectrum Protect (Storage Protect) or its competition products in data protection domain
Working knowledge on RedHat, Openshift or Ansible administration will be preferred.
Good in networking and troubleshooting.
Cloud Certification will be added advantage.
Knowledge about Object Storage and Cloud Storage will be preferred.
At IBM, we do more than work. We create. We create as technologists, developers, and engineers. We create with our partners. We create with our competitors. If you're searching for ways to make the world work better through technology and infrastructure, software and consulting, then we want to work with you.
Job ID: 117896917
