Level 1 Network Engineer - Remote

·      Monitor network infrastructure including Cisco routers, switches, Riverbeds, F5 LTM load balancers, circuits, and network services, with active analysis of network behavior and anomalies

·      Respond to alerts, tickets, and user-reported connectivity issues with the goal of fully investigating and identifying the root cause

·      Perform structured troubleshooting using tools such as show and debugs commands, ping, traceroute, logs, and monitoring platforms to diagnose and isolate root cause across switching and routing domains (including VLANs, HSRP, EIGRP, and BGP)

·      Analyze device status, interface health, latency, packet loss, routing behavior, and circuit availability to determine underlying issue

·      Assist with approved change implementation activities, including pre-checks, post-checks, validation, and documentation based on identified issues and troubleshooting outcome

·      Follow standard operating procedures and runbooks for common incidents and service requests

·      Escalate issues to Level 2/3 teams only after root cause analysis is completed or when configuration changes or advanced engineering intervention are required; provide detailed findings and troubleshooting steps including switching and routing analysis

·      Maintain detailed ticket updates including troubleshooting steps, analysis performed, and identified root cause or finding

·      Handle port activation, connectivity validation requests and ensuring full verification and issue resolution where applicable