Legal Business Proc Op-Matter Controller

Support various business areas with day-to-day initiatives including processing, reviewing, reporting,

trading, and issue resolution.

Collaboration with teams across the bank to align and integrate operational processes.

Identification of areas for improvement and providing recommendations in operational processes.

Development and implementation of operational procedures and controls to mitigate risks and maintain

operational efficiency.

Development of reports and presentations on operational performance and communicate findings to

internal senior stakeholders.

Identification of industry trends and developments to implement best practice in banking operations.

Participation in projects and initiatives to improve operational efficiency and effectiveness.

Analyst Expectations

To perform prescribed activities in a timely manner and to a high standard consistently driving

continuous improvement.

Requires in-depth technical knowledge and experience in their assigned area of expertise

Thorough understanding of the underlying principles and concepts within the area of expertise

They lead and supervise a team, guiding and supporting professional development, allocating work

requirements and coordinating team resources.

If the position has leadership responsibilities, People Leaders are expected to demonstrate a clear set of

leadership behaviours to create an environment for colleagues to thrive and deliver to a consistently

excellent standard. The four LEAD behaviours are: L Listen and be authentic, E Energise and inspire,

A Align across the enterprise, D Develop others.

OR for an individual contributor, they develop technical expertise in work area, acting as an advisor

where appropriate.

Will have an impact on the work of related teams within the area.

Partner with other functions and business areas.

Takes responsibility for end results of a team's operational processing and activities.

Escalate breaches of policies / procedure appropriately.

Take responsibility for embedding new policies/ procedures adopted due to risk mitigation.

Advise and influence decision making within own area of expertise.

Take ownership for managing risk and strengthening controls in relation to the work you own or

contribute to. Deliver your work and areas of responsibility in line with relevant rules, regulation and

codes of conduct.

Maintain and continually build an understanding of how own sub-function integrates with function,

alongside knowledge of the organisations products, services and processes within the function.

Demonstrate understanding of how areas coordinate and contribute to the achievement of the

objectives of the organisation sub-function.

Make evaluative judgements based on the analysis of factual information, paying attention to detail.

Resolve problems by identifying and selecting solutions through the application of acquired technical

experience and will be guided by precedents.

Guide and persuade team members and communicate complex / sensitive information.

Act as contact point for stakeholders outside of the immediate function, while building a network of

contacts outside team and external to the organisation.