Job Description
Key Responsibilities
Learning Services
- Publish, modify, and deactivate training items in the Learning Management System (LMS) and manage global learner enrollments.
- Monitor changes in tools and processes; proactively update stakeholders and requestors.
- Conduct end-to-end course testing to ensure a smooth and high-quality learner experience.
- Ensure global governance and adherence to catalog standards.
- Act as a consultative partner between requestors and stakeholders to support learning needs.
- Manage purchase orders (POs), chargebacks, and coordination of flagship programs.
- Handle nomination cycles, session coordination, tracking, reporting, and post-program follow-up.
- Maintain catalog hygiene and support process-related training.
- Recommend and drive continuous improvement initiatives across Learning Services.
- Support User Acceptance Testing (UAT) for LMS releases and vendor integrations.
- Ensure KPIs and metrics are consistently met.
- Provide effective query management and high-quality customer service.
- Stay updated on current learning trends, training practices, and e-learning technologies.
Marketing & Communications
- Design and execute marketing campaigns for learning programs, academies, and global initiatives.
- Develop clear, engaging communication materials (emails, intranet pages, newsletters, one-pagers, presentations, etc.).
- Create content that enhances visibility, adoption, and impact of learning offerings.
- Manage the end-to-end communications calendar and ensure timely dissemination of updates.
- Partner with internal teams to ensure consistent messaging and brand alignment.
- Analyze campaign performance data and provide insights for improvement.
- Support promotional activities such as community posts, program launches, spotlight stories, and success metrics.
- Coordinate with creative/design teams when needed for visual assets.
- Enhance engagement through targeted, well-structured communications and digital campaigns.
Required Skills
[LMS]
Additional Information
Desired Candidate Profile
- Graduate with 15 years of experience in Learning & Development, with hands-on experience in Marketing & Communications.
- Experience in global training coordination preferred.
- Strong communication skills both written and verbal.
- Ability to interpret training needs and translate them into learner-friendly communication.
- Basic understanding of marketing principles or experience in digital communication is a plus.
- Strong interpersonal, time management, and stakeholder management skills.
- Proficiency in MS Office tools (Word, Excel, PowerPoint) and collaboration platforms.
- Ability to work in shifts as required.
