What You'll Do
Learning Program Lead will be reporting to Manager L&D and play a critical role. You'll drive enterprise-level learning strategies that align with business priorities across key pillars such as Customer Experience, Employee Experience, Automation, and Global Scalability. You'll work closely with senior leaders and global customer support teams to influence talent outcomes, lead high-impact programs, and ensure measurable success across global learning initiatives. This is a high-visibility, high-impact role designed for someone who thrives at the intersection of strategic learning, business transformation, and AI-enabled enablement.
What Your Responsibilities Will Be
- You will lead and manage global learning programs aligned to Avalara's strategic priorities, ensuring they drive measurable business outcomes.
- You will partner with senior stakeholders and global customer support leaders to assess capability needs and design scalable, fit-for-purpose learning solutions.
- You will leverage data, learning technologies, and AI-enabled tools to inform needs analysis, personalize learning experiences, and support ongoing performance improvement.
- Working with vendors and internal teams, you will guide modern learning approaches while minimizing hands-on instructional design.
- You will also drive measurements, continuous improvement, and reporting on learning effectiveness across business units to ensure sustained impact at scale.
What You'll Need To Be Successful
- 814 years of experience in L&D, with proven expertise leading enterprise-wide learning programs.
- Strong consulting background with the ability to assess needs, interpret data, and influence senior stakeholders.
- Demonstrated experience partnering with global customer support teams to design learning solutions that elevate customer and agent experience.
- Experience delivering strategic learning solutions in transformation programs or leadership development environments.
- Working knowledge of instructional design frameworks, learning technologies, and latest AI capabilities in L&D, with the ability to apply them responsibly and guide others.
- Familiarity with AI-powered learning tools for content creation, personalization, performance support, or insights, and an understanding of how to balance automation with human judgment.
This is a remote position.
Avalara is an AI-first Company
AI is embedded in our workflows, decision-making, and products. Success here requires embracing AI as an essential capability.
- You'll bring experience using AI and AI-related technologies, ready to thrive here.
- You'll apply AI every day to business challenges - improving efficiency, contributing solutions, and driving results for your team, our company, and our customers.
- You'll grow with AI by staying curious about new trends and best practices, and by sharing what you learn so others can benefit too.
How We'll Take Care Of You
Total Rewards
In addition to a great compensation package, paid time off, and paid parental leave, many Avalara employees are eligible for bonuses.
Health & Wellness
Benefits vary by location but generally include private medical, life, and disability insurance.
Inclusive culture and diversity
Avalara strongly supports diversity, equity, and inclusion, and is committed to integrating them into our business practices and our organizational culture. We also have a total of 8 employee-run resource groups, each with senior leadership and exec sponsorship.
What You Need To Know About Avalara
We're defining the relationship between tax and tech.
We've already built an industry-leading cloud compliance platform, processing over 54 billion customer API calls and over 6.6 million tax returns a year. Our growth is real - we're a billion dollar business - and we're not slowing down until we've achieved our mission - to be part of every transaction in the world.
We're bright, innovative, and disruptive, like the orange we love to wear. It captures our quirky spirit and optimistic mindset. It shows off the culture we've designed, that empowers our people to win. We've been different from day one. Join us, and your career will be too.
We're An Equal Opportunity Employer
Supporting diversity and inclusion is a cornerstone of our company we don't want people to fit into our culture, but to enrich it. All qualified candidates will receive consideration for employment without regard to race, color, creed, religion, age, gender, national orientation, disability, sexual orientation, US Veteran status, or any other factor protected by law. If you require any reasonable adjustments during the recruitment process, please let us know.
