Summary
Position Summary
Learning Platform Management - Senior Analyst
At Global Talent Operations Platform management team is business owner of all the learning platforms (Saba Cloud, Cura, DVC (Centra), MTM). We provide level 2 support to all professionals across Deloitte globally, managing releases and change management for the learning platforms.
Work you'll do
As a Senior Analyst you will be leading the projects and help Analysts grow as SMEs on the Learning platforms and provides you exposure to Global clients, and helps you build your skillset in Project Co-ordination & Management.
- Become subject matter expert of Learning platforms Saba Cloud, Cura, DVC, MTM.
- Provide administrative and troubleshooting support for the Learning Platform users across the Deloitte network.
- Responsible for completing Learning technologies tasks, issue resolution efforts via Sales Force.
- Educate and build awareness among the clients on various new functionalities in Learning Platforms.
- Lead upgrades/projects related to Learning Platforms and other Learning technologies by developing solution/business analysis documents.
- Responsible for Learning platform system administration activities and support.
- Participate and act as a Business lead for all Learning projects and initiatives
- Function as the back-up lead for all Business Support issues
- Design, implement & reengineer current learning processes as needed for quality deliverables.
- Monitor tickets in Sales Force CRM System
- Represent member firm interests with other Learning teams
- Model best practices and processes with regards to resolving support tickets
- Proactively identify system issues and work with other teams/vendors/manager to prioritize and resolve.
The team
The team continuously aims to deliver innovative learning systems and solutions and also provides support to users globally accessing learning platforms.Our team culture is collaborative and encourages team members to take initiative and seek on-the-job learning opportunities. Our professionals are committed to excellence and to enhance the trust of the entire talent network. Quality is our top priority, and by focusing on exceptional client service, we continue to raise the bar on quality and deliver greater value to our clients.
Qualifications
Required:
- Experience in Learning Management System and Curation Platform e.g. Saba Cloud, Sum Total, Cornerstone OnDemand, EdCast, Degreed
- Experience in performing User Acceptance Testing (UAT) and Change and Release management
- Experience in Saba Cloud and EdCast is a plus
- Strong written and verbal communication skills
- Excellent analytical and troubleshooting skills
- Excellent customer service skills
- Team-oriented and highly organized
- Team Development and Leadership skills
- Intermediate to advanced capabilities in word-processing, spreadsheet and other Microsoft office Suite
- Ability to prioritize time and work on multiple tasks to meet deadlines
- Strong interpersonal skills and ability to interact well with multiple departments
- Self-starter; highly motivated to learn new skills. Able to work independently with minimal supervision
Preferred:
- Preferred previous experience 4-6 years
- would be an advantage
How You'll Grow
At Deloitte, we've invested a great deal to create a rich environment in which our professionals can grow. We want all our people to develop in their own way, playing to their own strengths as they hone their leadership skills. And, as a part of our efforts, we provide our professionals with a variety of learning and networking opportunitiesincluding exposure to leaders, sponsors, coaches, and challenging assignmentsto help accelerate their careers along the way. No two people learn in exactly the same way. So, we provide a range of resources including live classrooms, team-based learning, and eLearning. DU: The Leadership Center in India, our state-of-the-art, world-class learning Center in the Hyderabad offices is an extension of the Deloitte University (DU) in Westlake, Texas, and represents a tangible symbol of our commitment to our people's growth and development. Explore DU: The Leadership Center in India
Benefits
At Deloitte, we know that great people make a great organization. We value our people and offer employees a broad range of benefits. Learn more about what working at Deloitte can mean for you.
Deloitte's culture
Our positive and supportive culture encourages our people to do their best work every day. We celebrate individuals by recognizing their uniqueness and offering them the flexibility to make daily choices that can help them to be healthy, centered, confident, and aware. We offer well-being programs and are continuously looking for new ways to maintain a culture that is inclusive, invites authenticity, leverages our diversity, and where our people excel and lead healthy, happy lives. Learn more about Life at Deloitte.
Corporate citizenship
Deloitte is led by a purpose: to make an impact that matters. This purpose defines who we are and extends to relationships with our clients, our people and our communities.We believe that business has the power to inspire and transform. We focus on education, giving, skill-based volunteerism, and leadership to help drive positive social impact in our communities. Learn more about Deloitte's impact on the world.
Our purpose
Deloitte's purpose is to make an impact that matters for our people, clients, and communities. At Deloitte, purpose is synonymous with how we work every day. It defines who we are. Our purpose comes through in our work with clients that enables impact and value in their organizations, as well as through our own investments, commitments, and actions across areas that help drive positive outcomes for our communities.
Our people and culture
Our inclusive culture empowers our people to be who they are, contribute their unique perspectives, and make a difference individually and collectively. It enables us to leverage different ways of thinking, ideas and perspectives, and bring more creativity and innovation to help solve our clients most complex challenges. This makes Deloitte one of the most rewarding places to work.
Professional development
At Deloitte, professionals have the opportunity to work with some of the best and discover what works best for them. Here, we prioritize professional growth, offering diverse learning and networking opportunities to help accelerate careers and enhance leadership skills. Our state-of-the-art DU: The Leadership Center in India, located in Hyderabad, represents a tangible symbol of our commitment to the holistic growth and development of our people. Explore DU: The Leadership Center in India .
Benefits To Help You Thrive
At Deloitte, we know that great people make a great organization. Our comprehensive rewards program helps us deliver a distinctly Deloitte experience that helps that empowers our professionals to thrive mentally, physically, and financiallyand live their purpose. To support our professionals and their loved ones, we offer a broad range of benefits. Eligibility requirements may be based on role, tenure, type of employment and/ or other criteria. Learn more about what working at Deloitte can mean for you.
Recruiting tips
From developing a stand out resume to putting your best foot forward in the interview, we want you to feel prepared and confident as you explore opportunities at Deloitte. Check out recruiting tips from Deloitte recruiters.
Requisition code: 326083
