Learning & Development- Virtual Trainer

About Triple:

Triple connects North American businesses with pre-vetted, experienced remote professionals who integrate directly into their teams. Our assistants already bring real corporate experience — our job is to sharpen that into someone who is ready to represent a US business professionally with its customers, executives, or patients.

That polish is almost entirely about communication and professional presence, and building it is your job. We're hiring a Corporate Trainer to take experienced professionals and coach them into their best, most client-ready selves — how they write, how they speak, how they carry themselves on a call, and how they handle a difficult moment with a client. You'll build the training from scratch, run it live, and assess whether someone is genuinely ready for client deployment.

About the Role:

This role goes beyond creating training decks. You will be responsible for building end-to-end learning programs, delivering live training, assessing trainee readiness, and continuously improving the training ecosystem based on operational and client requirements.

Remote

Full-time | Eastern Shift (5:30 PM – 2:30 AM IST) | 5 days/week

Experience Required: 2+ Years

Key Responsibilities

1. Training & Curriculum Development

• Build structured training programs for VAs from beginner to advanced levels.
• Design onboarding bootcamps, certification programs, skill-development tracks, and role-readiness programs.
• Create SOPs, playbooks, assignments, assessments, role-plays, simulations, and evaluation frameworks.
• Develop AI-focused modules covering productivity, automation, research, and operational efficiency.
• Continuously improve training content using trainee performance, operational gaps, and client feedback.

2. Live Training & Facilitation

• Conduct engaging live virtual training sessions for VA cohorts.
• Coach trainees on communication, professionalism, confidence, ownership, and execution standards.
• Conduct mock client interactions, role-plays, and practical simulations.
• Provide structured and actionable feedback.
• Identify underperforming trainees and implement targeted improvement plans.

3. Communication & Client Readiness

Train VAs on:

• Business and executive communication
• Professional email writing
• Client interaction and professionalism
• Meeting and virtual-work etiquette
• Active listening
• Remote work discipline
• Problem-solving and ownership mindset

4. Tools, Productivity & AI Training

Train VAs on relevant workplace and productivity tools, including:

• Google Workspace & Microsoft Office
• Notion, ClickUp, Asana & Trello
• Slack, Zoom & Calendly
• CRM and workflow management tools
• AI tools such as ChatGPT, Claude, Gemini and Perplexity
• Automation platforms such as Zapier and Make

5. Virtual Assistant Operations

Develop practical training around:

• Calendar and email management
• Task tracking and prioritization
• Meeting coordination
• Travel booking and research
• Documentation and reporting
• SOP execution
• Follow-up systems
• Founder and executive support workflows

6. Training Strategy & Stakeholder Management

• Partner with leadership, operations, and client-facing teams to identify skill gaps.
• Customize training programs based on client accounts, industries, and workflows.
• Translate operational challenges into structured learning interventions.
• Develop scalable facilitator guides, learning frameworks, and training documentation.
• Introduce new modules around AI, automation, productivity, and evolving operational practices.
• Ensure trainees consistently meet client expectations and service standards.

7. Assessment, Reporting & Quality

• Design and administer assessments, certifications, and readiness evaluations.
• Track trainee progress, certification rates, and performance metrics.
• Maintain training dashboards and reports.
• Analyze cohort data to identify recurring gaps and trends.
• Maintain consistent training and quality standards across cohorts.

Must-Have Qualifications

• 3–5+ years of experience in Corporate Training, L&D, Operations Training, BPO Training, or Virtual Assistant/Executive Assistant management.
• Strong understanding of the Virtual Assistant / Executive Assistant ecosystem.
• Proven experience conducting live virtual training.
• Experience building structured training programs and assessments from scratch.
• Excellent spoken and written English.
• Strong knowledge of productivity, project management, collaboration, and workplace tools.
• Understanding of remote work culture and client servicing.
• Strong coaching, mentoring, facilitation, and evaluation skills.
• Strong ownership, execution, and problem-solving mindset.
• Comfortable working in the Eastern Shift: 5:30 PM – 2:30 AM IST.