Learning & Development Manager

We are looking for a highly impactful Learning & Development Manager to drive revenue-focused enablement and capability building across Sales, Customer Success, and Partner teams at SMS Magic / Conversive.

In this role, you will design and execute end-to-end training and enablement programs for Account Executives (AEs), SDRs, CSMs, and Partner teams to accelerate ramp time, improve pipeline productivity, and drive consistent revenue outcomes. You will build structured learning journeys aligned to product positioning, conversational AI use cases, ICP targeting, objection handling, competitive differentiation, and sales methodology.

You will partner closely with Sales Leadership, Marketing, and Product teams to ensure enablement content stays aligned with product releases, pricing updates, messaging evolution, and go-to-market strategy.

The ideal candidate combines sales enablement expertise, instructional design, program management, and data-driven decision-making with a strong understanding of SaaS / CPaaS revenue functions.

Key Responsibilities:

• Own and execute end-to-end sales and customer enablement programs across AEs, SDRs, CSMs, and Partner teams

• Design structured training journeys covering product positioning, ICP targeting, use cases, objection handling, and competitive differentiation
  

• Collaborate with Sales, Marketing, and Product teams to ensure enablement aligns with GTM strategy, releases, and messaging updates
  

• Operationalize enablement delivery including cohort scheduling, playbooks, training calendars, and knowledge repositories
  

• Build and manage reinforcement frameworks including role plays, call reviews, micro-learning, and simulations

• Track and improve key GTM performance metrics such as ramp time, conversion rates, win rates, and deal cycle velocity

• Continuously evaluate training effectiveness and optimize programs using data and feedback

• Drive a high-performance learning culture focused on practical execution and measurable revenue impact

Key Performance Indicators (KPIs):

• Reduction in ramp time for new hires

• Improvement in meeting-to-opportunity conversion rates

• Increase in win rates and deal closure velocity

• Sales productivity and quota attainment improvements

• Adoption and completion rates of enablement programs

• Performance improvement through coaching and reinforcement initiatives

  
  
  

What will qualify you for this role

• Sales Enablement Expertise Proven experience designing and delivering training for Sales, SDR, CSM, and Partner teams

• Instructional Design & Adult Learning Ability to build structured, outcome-driven learning journeys

• Revenue Impact Orientation Strong understanding of GTM metrics such as ramp time, win rates, pipeline conversion, and deal velocity

• Cross-Functional Collaboration Ability to work closely with Sales, Marketing, Product, and Leadership teams

• Program Management Strong experience managing training calendars, cohorts, playbooks, and enablement programs

• Data-Driven Learning Ability to measure training effectiveness and continuously optimize enablement programs

• Content & Playbook Development Experience creating sales playbooks, battle cards, messaging frameworks, and knowledge assets

Desired Skills:

• Strong facilitation, presentation, and coaching skills

• Experience in SaaS / CPaaS / Conversational AI domain

• Familiarity with CRM tools and sales enablement platforms

• Ability to conduct call reviews, role plays, and performance coaching

• Strong stakeholder communication and influencing ability

• Ability to create scalable micro-learning and digital learning assets

Experience Range:

• 6 10 Years

  
  

• Bachelor's Degree (MBA or Certification in L&D / Instructional Design preferred)

  
  
  

About SMS Magic:

Founded over 17 years ago, SMS Magic has become a trusted messaging leader for businesses around the world. We work with global customers across industries including Healthcare, Financial Services, Retail, Education, Staffing, and Wellness. Our customers range from small and mid-size businesses to large global enterprises.

Our commitment to every customer is:
We will deliver the most advanced, simple-to-use messaging platform available, so you can focus on the personal touch that sets you apart from your competition.

If you can confidently demonstrate that you meet the criteria mentioned above, we would love to hear from you.

SMS Magic is committed to inclusiveness, fairness, and accessibility. We encourage all qualified candidates to apply.

Read more about us at:
https://beconversive.com/https://www.sms-magic.com

We are an ISO 27001:2013 compliant organization and emphasize the information security of our client