Key Accountabilities and main responsibilities
- Training Coordination:
- Organize and schedule training sessions, workshops, and seminars
- Coordinate with trainers, participants, and other stakeholders to ensure smooth execution of training programs
- Manage training materials, resources, and equipment
- Data Management and Analysis:
- Collect and analyze training data to measure the effectiveness of L&D programs
- Generate reports and provide insights to support continuous improvement of training initiatives
- Maintain accurate records of training activities and participant progress
- System and Process Management:
- Oversee the administration of L&D systems, including Learning Management Systems (LMS)
- Ensure that all L&D processes are efficient and aligned with organizational goals
- Troubleshoot and resolve any issues related to L&D systems and processes
- Stakeholder Communication:
- Act as a point of contact for L&D-related inquiries and provide support to employees and managers
- Communicate effectively with internal and external stakeholders to ensure alignment and collaboration
- Provide regular updates on L&D activities and progress to the Head of Human Resources
- Continuous Improvement:
- Identify opportunities for improving L&D processes and systems
- Stay updated with industry trends and best practices in learning and development
- Contribute to the development and implementation of new L&D initiatives
- Governance & Risk
- Ensure adherence to legal and regulatory requirements
- Support MPMS assurance programs that deliver effective risk management and compliance practices
- The above list of key accountabilities is not an exhaustive list and may change from time-to-time based on business needs
- Experience & Personal Attributes
- Bachelors Degree or certification in Learning and Development or Human Resources; or equivalent experience
- Experience in a learning and development role (preferred but not required)
- Excellent organisational and multitasking skills
- Excellent attention to detail
- An interest in facilitating training
- Strong interpersonal and communication skills (written and verbal)
- Proficiency in MS Office Suite
- Familiarity with HRIS/LMS platforms (preferred but not required)
- Basic knowledge of employment laws and HR best practices is a plus
