Provide training support cross functional for the Learning Management system (LMS) and Learning and Launch tools administration/tracking and deployment.
Key responsibilities:
LMS management
- Serve as a liaison between internal Stakeholders, LMS and development
- Break strategies into tasks for development
- Provide training /guidance /user support when needed
- Act as an admin for the platform
- Share updates with links to new content to users on a quarterly basis via newsletter/email
- Communicate whats new to users and how the platform can be used to serve best their training plans = use different communication channels to ensure all stakeholders are informed (workshop / email / newsletter / assignment / video /EVA page)
Content management
- Initiate and ensure the effective and timely publication of learning content provided by MUs / Assist in publishing content by filling out content upload forms
- Convert content from any PPT to PDFs with watermarks for content that would be potentially downloadable
- Ensure automatic assignment of courses for onboarding is updated as needed
- Liaise with key stakeholders (e.g. x-MU Content Owners), as needed, to maintain a training catalogue, i.e. get further input, and identify potential gaps or outdated content and need for new content development or content update
- Support improvement of content material being uploaded by working with MU Leads and subject matter experts as needed
- Input into the design, development, customization, and deployment of training content with learning vendors when needed
- Ensure training material is in line with the companys identity
- Gather, analyze, and address metrics, participant feedback, and reporting to ensure high-quality and efficient learning solutions.
- Provide metrics regularly and/or on demand by internal Stakeholders
Cross-MU Tools administration
- Know and understand all cross-MU tools that are available
- Manage Launch Tracking tool in close contact with country leads and global functions
- Ensure harmonization of the system across Franchises and with the Country Launch Framework (CLF) structure
- Lead the Platform LCM for the business:
- Collect requirements from the business, assess, decide on Go/no Go prioritize the developments into sprints jointly with the IT Team.
- Perform UATs scripts until satisfactory meeting the requirements and sign off for deployment.
- Ensure all Business documentation and Training materials are updated according to new functionalities.
- Provide input to Management on the budget needed for LExPro LCM in alignment with IT
- Train support country Launch Lead in filing their Blueprint until it is ready to load in LExPro.
- Test load each country blueprint in LExPro.
- Onboard the country launch teams with appropriate training.
- Be the point of contact to help administer tools as they are deployed by each MU eg liaising with tool vendors to decide on timelines and transferring attendee lists, QA and resources etc as appropriate
- Create meeting invitations and communication on tool deployment on behalf of MU on request
Candidate details
An organized and skilled professional with a background in Science and Medical Affairs experience. Able to work collaboratively with stakeholders from a range of functions and at varying levels of seniority. Process oriented and able to suggest improvements that can expedite new and existing processes. Able to take ownership and accountability for assigned tasks. Interest in and ability to work with novel tools, digital processes and potentially AI driven tools. The ability to work cross-functionally and collaboratively is essential to this role.
Education level
Graduate degree strongly preferred.
Professional experience
- 2-3 years of Medical Affairs or Industry experience
- Successful experience in Business IT projects management
- Prior experience of Project management in complex, cross-functional international organization
Expected Travel
Little to no travel requirement
Job specific competencies and skills
- Excellent written and oral communication skills.
- Ability to effectively communicate
- Excellent organizational skills
- Solid understanding of Medical Affairs
- Good project and time management skills
- Ability to translate business requirements into functionalities, analyze impact and to explain decisions with the attached rationale (capability to assess the real need versus nice to have)
- Work remotely with teams from different time zones
- Master Excel +++ , Good use of Powerpoint
- Fluency in English (oral and written)
