Job Summary:
Food Whisperer is seeking an experienced Learning & Development (L&D) Manager who will be responsible for designing, implementing, and managing employee learning and development initiatives across the organization. The role focuses on enhancing employee skills, improving operational efficiency, strengthening leadership capabilities, and ensuring consistent training standards across central kitchens, outlets, and corporate teams.
Key Responsibilities:
1. Learning Strategy & Planning
- Develop and implement the Learning & Development strategy aligned with Food Whisperer's business goals.
- Identify training needs through performance reviews, operational feedback, and business requirements.
- Create annual training plans and learning calendars for all departments.
2. Training Program Development
- Design and implement training modules for kitchen staff, chefs, service teams, operations, and corporate employees.
- Develop leadership development programs for supervisors and managers.
- Create structured onboarding and induction programs for new hires.
3. SOP & Skill Development
- Develop training content aligned with operational SOPs, food safety standards, and service guidelines.
- Train teams on menu knowledge, kitchen processes, hygiene practices, and customer service standards.
- Ensure consistent skill development across multiple locations.
4. Training Delivery & Implementation
- Conduct classroom training, workshops, and on-the-job training sessions.
- Coordinate with Chef Managers, Operations Managers, and HR teams for training execution.
- Support the rollout of new menus, systems, and operational processes through training.
5. Performance & Capability Building
- Conduct skill assessments, training evaluations, and competency mapping.
- Identify high-potential employees and develop career development plans.
- Implement coaching and mentoring programs.
6. Training Administration & Reporting
- Maintain training records, certifications, and documentation.
- Track training effectiveness through KPIs, employee feedback, and operational improvements.
- Prepare monthly training reports and development metrics for leadership.
Qualifications:
- Bachelor's degree in Hospitality Management, Human Resources, Business Administration, or related field.
- Certification in Training & Development or Learning Management Systems (LMS) is an advantage.
Experience:
- 38 years of experience in Learning & Development, preferably in hospitality, food service, catering, or cloud kitchen industry.
- Experience managing training programs for operational teams and corporate employees.
Key Skills:
- Learning & Development Strategy
- Training Program Design
- Leadership Development
- SOP & Process Training
- Performance Management
- Communication & Facilitation Skills
- Stakeholder Management
- Training Analytics & Reporting
Preferred Candidate Profile:
- Experience in QSR chains, cloud kitchens, hospitality groups, or large-scale food operations.
- Ability to manage multi-location training programs.
- Strong understanding of food operations, service standards, and employee capability development.
