Job Description – Lean Six Sigma Program Manager (PM) Specialist
- Job Title: Lean Six Sigma PM Specialist
- Department: Procurement Innovation
Job Summary
PFI Innovation Center India is an exciting new innovation center. We're building a future that helps people live better lives longer— and we're looking for bold thinkers and team players to help us do it.
Here, you'll tackle complex challenges, collaborate with brilliant minds across the globe, and grow your career while helping millions achieve financial security.
a Purpose Driven Company – 150 Years
While the PFI brand is new to India, you'll be a part of the Prudential Financial, Inc. family. Founded in 1875 in Newark, New Jersey, we serve 50 million customers across more than 50 countries. With $1.334 trillion in assets, we're a global leader in institutional asset management. The 2nd largest life insurer in the US and the 9th largest institutional global asset manager.
At PFI Innovation Center India, you'll find a high-performance culture that's flexible, collaborative, and grounded in respect. We engage with candor, take calibrated risks, and hold ourselves accountable — always focused on delivering for our customers. It's the standard we choose every day as we grow, perform, and win as one team.
We offer valuable leadership, mentoring and learning opportunities, paired with the flexibility and support to help you thrive.
Whether you're just starting out or ready to take your next step, we'll help you grow with purpose and do the best work of your career.
The Lean Six Sigma PM Specialist supports enterprise‑scale process transformation initiatives across Global Procurement. Reporting to the Lean Six Sigma Program Manager, this role executes detailed process analysis, supports future‑state design, and contributes to data‑driven improvement initiatives that enable automation, system integration, and measurable operational outcomes.
The Specialist partners closely with Procurement, Digital Solutions, and Analytics teams to document current‑state processes, identify improvement opportunities, translate requirements for build teams, and track post‑implementation performance. The role emphasizes hands‑on execution, analytical rigor, and disciplined documentation within a highly governed, global environment.
Key Responsibilities
Process Analysis & Documentation
- Conduct detailed current‑state process mapping across global procurement workflows, identifying waste, variation, control gaps, and automation opportunities.
- Develop clear, structured documentation (process maps, SOPs, swim lanes, value stream maps) that meets enterprise audit and governance standards.
- Support future‑state process design by preparing inputs, assumptions, and impact assessments for review by the Program Manager.
Continuous Improvement & Execution
- Apply Lean Six Sigma tools (DMAIC, root cause analysis, statistical analysis) to diagnose issues and recommend practical, data‑backed improvements.
- Assist in decomposing complex processes into discrete, implementable components aligned to phased delivery and automation roadmaps.
- Support pilots and proof‑of‑concepts, gathering data and feedback to refine process recommendations prior to full deployment.
Digital Enablement Support
- Translate process requirements into functional inputs for low‑code, workflow, and automation teams (e.g., Power Apps, Copilot Studio).
- Validate process designs against system constraints such as data availability, integration dependencies, and control requirements.
- Partner with Digital Solutions teams to ensure process designs are technically feasible and aligned with enterprise architecture standards.
Performance Tracking & Insights
- Support definition and tracking of operational KPIs, including cycle time, adoption, exception rates, and realized efficiency gains.
- Assist in developing dashboards and reports that surface performance insights post‑implementation.
- Monitor outcomes versus expected benefits and flag variances or risks for escalation.
Stakeholder Collaboration
- Collaborate with global stakeholders across Procurement, Finance, and Technology to gather inputs, validate findings, and support change adoption.
- Prepare materials and analysis for program updates, governance reviews, and leadership presentations.
- Act as a disciplined executor who reinforces standard ways of working and continuous improvement practices across initiatives.
Qualifications
- Education: Bachelor's degree in Engineering, Operations, Supply Chain, or a related discipline.
- Certification: Lean Six Sigma Green Belt required; Black Belt preferred or in progress.
- Experience: 3–5 years of experience supporting process improvement, operational excellence, or transformation initiatives, preferably in Financial Services or a Global Capability Center (GCC) environment.
- Digital Acumen: Working knowledge of how business processes integrate with workflows, data platforms, and automation tools; ability to design with system constraints in mind.
- Tools: Proficiency in process modeling tools (e.g., Visio, Signavio) and data analysis/visualization tools (e.g., Excel, Power BI).
Skills And Competencies
- Analytical Rigor: Strong ability to analyze data, identify root causes, and translate insights into actionable recommendations.
- Structured Problem Solving: Applies Lean Six Sigma methodologies with discipline and consistency.
- Detail Orientation: Produces high‑quality documentation suitable for audit, governance, and enterprise reuse.
- Collaboration: Works effectively across functions, cultures, and time zones in a matrixed environment.
- Learning Mindset: Eager to deepen expertise in automation‑enabled process design and advanced continuous improvement techniques.
- Communication: Clearly articulates findings and recommendations to both technical and non‑technical stakeholders.
WORK ENVIRONMENT
- On-site, Gurgaon, India
- Flexibility to coordinate with global stakeholders across varied time zones.
