Job Title: LeadSquared CRM Architect & Administrator
Job Type: Full Time
Job Location: Gurugram
Overview: High School Moms & International Alliance of Counsellors & Educators is Asia's biggest Community of educators, parents, and high school students. HSM-INACE are brand names of Collab Circle Private Limited which is possibly the biggest influencer in higher education space in India & South Asia.
Role Overview
We are seeking a LeadSquared expert to lead a complete Greenfield implementation of our CRM. Our goal is to scrap our current legacy setup and build a high-performance, scalable LeadSquared environment from scratch. You will be responsible for auditing our current sales processes, designing the new system architecture, and executing the full migration and setup.
Key Responsibilities
- System Architecture: Design the Lead Schema, Activity Types, and Custom Fields to align with our business goals.
- Process Engineering: Map out the end-to-end Lead Lifecyclefrom lead capture and distribution to conversion and retention.
- Automation Design: Build complex automation workflows for lead routing (Round Robin/Capping), follow-up sequences, and status transitions.
- Data Migration: Oversee the cleaning, mapping, and migration of existing data from the old instance to the new one, ensuring zero data loss and high integrity.
- Integrations: Configure and manage third-party integrations, including Cloud Telephony, WhatsApp Business API, Email Service Providers, Landing Pages and others.
- User Optimization: Create intuitive Smart Views and Forms to reduce manual entry and increase sales team adoption.
- Reporting: Develop custom Dashboards and Reports for management to track ROI, conversion rates, and team performance.
Required Qualifications
- Proven LeadSquared Expertise: Minimum 2 years of hands-on experience specifically in LeadSquared (Admin level).
- Implementation Experience: At least one successful from-scratch LeadSquared implementation.
- Logical Mindset: Ability to translate vague business requirements into technical workflows.
- Data Literacy: Advanced Excel/CSV skills for data mapping and cleaning.
- Communication: Ability to train sales teams and explain technical concepts to stakeholders.
Preferred Skills
- Experience with LeadSquared Lapps (for custom logic).
- Knowledge of Webhooks and API structures.
- Certification in LeadSquared Administration.
Working Days: 6 Days Working
Time 10 to 6:00 PM
