Leadership Accelerator Program (LAP) Trainee

Location: Multiple Locations Across India

Openings: Multiple

Experience: 2-4 Years

Qualification: MBA / Post Graduate Degree in Management or equivalent

Programme Start Date: January 2027

Job Objective

To develop a pipeline of future hotel leaders through an accelerated, structured learning journey that provides holistic exposure to hospitality business management, strategic decision-making, operational excellence, commercial functions, and people leadership. The program aims to prepare participants for future General Manager and senior leadership roles within IHCL.

Key Areas of Responsibility

Cross Functional Learning & Exposure

• Gain comprehensive understanding of core hotel functions through structured rotations.
• Build knowledge of hotel operations, revenue generation, customer experience, commercial performance, and people management.
• Participate in departmental reviews, projects, and business discussions to understand overall hotel performance.

Business Management Development

• Develop strong business acumen and understanding of hotel profitability drivers.
• Analyze operational and financial performance indicators.
• Participate in strategic initiatives aimed at improving guest satisfaction, productivity, and commercial outcomes.
• Support business planning and execution initiatives at hotel level.

Functional Rotations

• Complete structured assignments across key hospitality functions.
• Undertake Deputy HOD responsibilities across multiple functions as part of the development journey.
• Progress to HOD-level exposure in selected functions based on performance and readiness.
• Participate in GM shadowing assignments to understand end-to-end hotel leadership.

Leadership Development

• Participate in leadership development interventions, coaching sessions, assessments, learning journeys and mentorship engagements.
• Demonstrate capability to lead teams, influence stakeholders and drive collaborative outcomes.
• Apply learning from leadership programs to business situations and operational challenges.

Customer & Employee Engagement

• Champion guest-centricity across assignments.
• Build effective working relationships across hotel functions.
• Demonstrate commitment towards employee engagement and people development.
• Actively support initiatives that enhance guest experience and organizational culture.

Project Assignments

• Lead or participate in cross-functional business projects.
• Present recommendations to hotel and corporate leadership teams.
• Contribute innovative solutions to operational and business challenges.
• Drive measurable outcomes through project implementation.

We are seeking ambitious, customer-focused professionals who are passionate about building a long-term leadership career in hospitality.

Ideal Candidate Profile

• 2-4 years of experience in a service-oriented industry.
• Experience in customer-facing functions such as Operations, Sales & Marketing, Customer Experience, or related areas.
• Demonstrates strong business, financial, and strategic acumen.
• Strong communication and stakeholder management skills.
• High learning agility and problem-solving capability.
• Customer and employee-centric mindset.
• Executive presence, attention to detail, and personal maturity.
• Willingness to relocate and undertake assignments across India.
• Prior exposure to business projects, team leadership, or operational excellence initiatives will be an advantage.

Attributes We Are Looking For

• Passion for hospitality as a business.
• Strong customer and employee orientation.
• Strategic thinking capability.
• Financial acumen.
• High learning agility.
• Detail orientation.
• Problem-solving ability.
• Mobility and willingness to relocate across assignments.