Job Description

JOB DESCRIPTION

Job responsibility	Responsible for proving technical support for VOIP & PSTN network. Ensuring NW fault and customer complaint resolution. Backup of Voice Core Nodes CDRs Backup of Voice Core Node DB POI Augmentation Fault Rectification Hardware POI Outages Handing Patch upgrades R & R activities New product /Equipment testing ACT Portal CR management New POI commissioning PRI / SIP migrations Internal RA Audit compliance Complaint Handling Support to Service account Manager BSNL/MTNL payments ITTN POI co-ordination Special projects PV audit/ AMS portal update PM activities Support to Infra/TX team DOT Audits Internal/External Audits of TTSL
Span of control:	TTL Network Operations

Key Customer	NOC, NW Planning, FO, CSO, SCM, Finance


	Necessary	Preferred
Skills	Over 10+ years of experience in Voice & VAS core domain. Strong understanding of project management, customer service, and technical knowledge voice core network elements, including NGN, IMS MGW, IMS, SBC, IN, STP & SMSC Excellent problem-solving, leadership, and communication skills. Proficiency in network monitoring and troubleshooting tools (e.g., Wireshark, Tektronix).. Experience with VoIP, SIP Trunking, and other IP-based communication systems.	Strong analytical and problem-solving skills. Excellent communication and collaboration abilities. Project management experience. Innovative thinking for analysing customer issues and resolution. Team Handling
Qualification	PGDM/B.E./B.Tech (Telecom/Communication/Instrumental)
Overall Work Experience	Over +10 years of experience
Behavioural Attributes	Positive thinking Willingness to work in a competitive environment. Customer centric Team player Good listener

More Info

Job Type:

Industry:

Function:

Employment Type:

Key Skills

Voice VAS core domain

VoIP SIP Trunking

Project management

IP-based communication systems

About Company

Transforming Businesses through Digitalization Tata Tele Business Services (TTBS), belonging to the prestigious Tata Group of Companies, is the country's leading enabler of connectivity and communication solutions for businesses. With services ranging from connectivity, collaboration, cloud, security, IoT, and marketing solutions, TTBS offers the largest portfolio of ICT services for businesses in India. With an unwavering focus on customer-centricity and innovation, TTBS continues to garner recognition from customers and peers alike. Our People Shape Our Journey Ahead We are India's leading enabler of digital connectivity and technology solutions for businesses - a feat possible only because we are fueled by the dedication and passion of our people. We welcome the finest talent and believe in nurturing and mentoring them to rise into leadership roles, while standing tall on our ethics and values.

Last Updated: 11-09-2026 00:37:35 AM