Consulting Role Job Descriptions
Engagement Context
The client is undertaking an enterprise-wide omnichannel pilot across branches, aimed at improving:
- Customer experience across digital & physical channels
- Operational efficiency in store and fulfillment
- Adoption of digital commerce capabilities
- Alignment with ongoing enterprise transformation initiatives
Key Advisory Objectives
- Harmonize omnichannel customer journeys (browse, checkout, pickup, service)
- Identify and unlock performance improvement levers
- Assess operational readiness across the store network
- Define modernization roadmap (POS, store systems, integrations)
Candidates should have a Valid US Visa to travel onsite (Texas, US)
Key Responsibilities
- Support journey design and service blueprinting
- Define persona-based experiences
- Ensure consistency across channels
- Benchmark against industry best practices
Experience
- 812 years of experience in design/service design
Engagement Scope & Timeline
- Total Duration: 12 weeks
- 3 weeks on-site (US Texas) Assessment phase
- 9 weeks offshore (India) Analysis & recommendations
- Start Date: Targeting May 10, 2026
Delivery Model
- Resources must:
- Be available on-site for 3 weeks and 9 weeks offshore - same resource (OR)
- Use a handover model (US (3 weeks offshore) India team (9 weeks)).
UX
