- Main Mission
- Responsible for handling Document Checking for European and Asian entities.
- Co-ordinate/work closely with the Middle office, Front office & Relationship managers (Onshore)
- Be able to work closely with Back office team in meeting the client requirements / expectations
- Knowledge in IMEX application would be an advantage.
- Fully aware of the below trade cycle/flow of transactions, thus enabling/guiding the clients in handling TRADE Transactions
- Export LC processes (Advising, Amendment, Confirmation, Transfer, and Assignment of proceeds, Negotiation, Document Scrutiny, LC Forfaiting, LC discounting, FX Loans, Reimbursement Claims and payments)
- Import LC processes (Issuance, Amendment, Negotiation, Document Scrutiny, and Import Financing (Trust Receipt Loans), Reimbursement authorization, honor and Acceptance & Payments.
Your main responsibilities are to:
- Manage Document Checking (Imports and Exports) for Europe and Asian entities.
- Well versed with UCP 600, ISP98
- Workflow coordination, queue management & client communication
- Maintaining the SLA's as required by the Client on timeliness & quality.
- Managing Escalation / clarifications (i.e. addressing technical queries, discrepancies within team and from client)
- Maintain the book of operational procedures and Special practices updated
- Reports & Training
- Produce regularly reports on operational activities (quality and quantity) i.e. daily / weekly production reports, monthly KPI dashboards, etc.
- Training the process and procedures and regular updates to team members
- Managing the team shift schedule, team attendance, logistics on a daily basis.
