Lead Technical Writer - Missionforce

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About Salesforce

Salesforce is the #1 AI CRM, where humans with agents drive customer success together. Here, ambition meets action. Tech meets trust. And innovation isn't a buzzword - it's a way of life. The world of work as we know it is changing and we're looking for Trailblazers who are passionate about bettering business and the world through AI, driving innovation, and keeping Salesforce's core values at the heart of it all.

Ready to level-up your career at the company leading workforce transformation in the agentic era You're in the right place! Agentforce is the future of AI, and you are the future of Salesforce.

We're looking for an experienced writer for the Missionforce Content Experience team. We work closely with the product leadership, service owners, and engineers who build AI-powered products for Agentforce Public Sector and Missionforce. Your content will support mission-critical work across the U.S. Department of Defense, the Intelligence Community, Aerospace, and Allied Nations. Your impact spans end users, admins, and system integrators that build on Salesforce products. You'll partner with a strong community of PMs and engineering leaders delivering this next frontier of products at Salesforce. If this excites you, come talk to us.

Required Skills:

• 15+ years of experience documenting software for technical and engineering audiences

• Ability to quickly learn complex technologies

• Ability to write clean, concise, and effective content

• High standards of quality and attention to detail

• Ability to strategize a variety of content deliverables and drive execution across releases

• Ability to manage and prioritize deliverables and drive alignment

• Vocal advocate for the customer

• Represent CX in customer advocacy / field validation meetings

• Familiarity with Gen AI tools and concepts and a desire to use gen AI to expedite the content development lifecycle

• Proven proficiency with XMl/DITA and Markdown/Git

• Excellent project and stakeholder management skills + strong interpersonal skills

• Ability to coach and mentor less experienced team members

• Problem solver

• Experience working in an Agile development environment

Desired Experience/Skills

• Past experience with creating content for government agencies

• Strong understanding of how a CRM system can empower its customers

Benefits & Perks

• Comprehensive benefits package including well-being reimbursement, generous parental leave, adoption assistance, fertility benefits, and more!

• World-class enablement and on-demand training with

• Exposure to executive thought leaders and regular 1:1 coaching with leadership

Unleash Your Potential

When you join Salesforce, you'll be limitless in all areas of your life. Our benefits and resources support you to find balance and, and our AI agents accelerate your impact so you can. Together, we'll bring the power of Agentforce to organizations of all sizes and deliver amazing experiences that customers love. Apply today to not only shape the future - but to redefine what's possible - for yourself, for AI, and the world.

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Posting Statement

Salesforce is an equal opportunity employer and maintains a policy of non-discrimination with all employees and applicants for employment. What does that mean exactly It means that at Salesforce, we believe in equality for all. And we believe we can lead the path to equality in part by creating a workplace that's inclusive, and free from discrimination. Any employee or potential employee will be assessed on the basis of merit, competence and qualifications - without regard to race, religion, color, national origin, sex, sexual orientation, gender expression or identity, transgender status, age, disability, veteran or marital status, political viewpoint, or other classifications protected by law. This policy applies to current and prospective employees, no matter where they are in their Salesforce employment journey. It also applies to recruiting, hiring, job assignment, compensation, promotion, benefits, training, assessment of job performance, discipline, termination, and everything in between. Recruiting, hiring, and promotion decisions at Salesforce are fair and based on merit. The same goes for compensation, benefits, promotions, transfers, reduction in workforce, recall, training, and education.