Job
Title: Technical Support Lead Engineer (24 Years) BhashSMS
Location:Bangalore
Salary:25,000 45,000 per month (30,000 target)
Experience:24 years
Job Type:Full-time (Work From Office)
About BhashSMSBhashSMS is one of India's largest Bulk SMS, WhatsApp Business API, and Voice Communications providers, trusted by over 2,00,000+ SMEs. We offer the best pricing in the market, 24/6 support, and a strong focus on customer success.
We are expanding our tech support team and looking for smart, energetic, customer-focused professionals.
Key Responsibilities- Troubleshoot and resolve basic software-related issues.
- Handle customer queries via calls, emails, and support tickets with high professionalism.
- Escalate complex problems to senior technical team members.
- Run simple SQL queries and assist in creating custom reports.
- Document issues and resolutions accurately in the system.
- Continuously learn company tools, APIs, and platforms.
- Follow defined workflows, SLAs, and support processes.
- Maintain excellent customer service and communication etiquette.
Required Qualifications- 24 years of experience in Technical Support / Customer Support / IT Helpdesk.
- Basic understanding of operating systems and software applications.
- Good knowledge of SQL or relational databases (Oracle/MySQL/PostgreSQL).
- Exposure to PHP is a plus (not mandatory).
- Strong analytical, communication, and problem-solving skills.
- Ability to handle customer calls confidently and patiently.
- Quick learner with a positive attitude.
Why Join Us- Opportunity to grow in one of India's leading enterprise communication companies.
- Work with a young, fast-moving tech environment.
- Excellent exposure to SMS, WhatsApp API, and enterprise-level platforms.
- No night shifts healthy work-life balance.
- High learning and growth potential for fast performers
Please share your resume at [Confidential Information]
