Lead Technical Product Engineer

How You'll Help Us Keep Climbing (Overview & Key Responsibilities)

About The Team / Role Overview

The Technical Product Engineer - AWS SRE serves as the strategic product and technical leader responsible for defining, prioritizing, and driving the development of AWS-based reliability engineering products, platforms, and automation capabilities that improve operational excellence across the enterprise, in an AI-first environment where human judgment and AI-assisted decision-making collaborate. This role combines foundational technical expertise with product leadership, while partnering with application teams, cloud architects, SRE engineers, platform teams, security organizations, and business leaders to identify reliability gaps, define product roadmaps, and deliver scalable solutions that reduce operational toil, enhance resiliency, improve observability, and accelerate cloud adoption. A successful candidate will possess strong AWS knowledge, excellent communication skills, product management expertise, and the ability to design products where autonomous operations are trustworthy, explainable, and safe.

Key Responsibilities

Product Strategy & Vision

• Define and maintain the AWS SRE product strategy and roadmap with AI-first principles.
• Identify where automation is safe, where human judgment is required, and how to build trust in autonomous systems.
• Identify enterprise reliability challenges and transform them into scalable products and platform capabilities.
• Conduct stakeholder interviews and gather requirements from application teams, cloud engineering teams, operations teams, and leadership.
• Prioritize product investments based on business value, operational impact, risk reduction, engineering efficiency and AI adoption readiness.
• Establish product success metrics and KPIs, AI trust metrics.
• Establish organizational reliability engineering standards and best practices.
• Lead long-term platform roadmap evolution (3-5 year vision).
• Mentor teams and technical leads on product thinking.
  
  

AWS SRE Platform Innovation

• Identify opportunities for automation, self-service, resiliency, observability, governance, and operational efficiency.
• Define new AWS SRE products such as:
• SLO/SLI management platforms
• AI-driven incident intelligence and anomaly detection platforms
• Reliability scorecards
• Observability accelerators
• Incident intelligence platforms
• Cloud governance services
• Chaos engineering frameworks
• Resiliency assessment tools
• Self-service automation platforms
• Translate engineering challenges into reusable enterprise solutions.
• Define platform extensibility and integration patterns for ecosystem growth.
• Design products where AI recommendations are auditable and explainable
  
  

Product Delivery Leadership

• Lead product initiatives from ideation through implementation and adoption while managing the human and AI collaboration model
• Develop business cases, requirements, epics, features, and user stories.
• Work closely with architects and engineering teams to ensure alignment between product vision and technical implementation.
• Coordinate development, testing, rollout, training, and adoption activities.
• Manage product backlog and delivery priorities.
• Establish product delivery processes and quality standards for teams.
  
  

Stakeholder Engagement & Communication

• Act as the primary liaison between engineering teams, business stakeholders, and executive leadership.
• Facilitate workshops, roadmap discussions, architecture reviews, and product demonstrations.
• Communicate product strategy, investment priorities, risks, and progress to senior leadership.
• Develop executive-level presentations and status updates.
• Present strategic product direction to senior leadership.
• Establish thought leadership in reliability engineering within the industry.
• Influence cross-organizational strategic initiatives.
  
  

Reliability Transformation

• Promote AI-first reliability best practices throughout the organization.
• Partner with development teams to improve operational readiness and reliability maturity.
• Help establish standards related to:
• SLOs and SLIs
• Observability
• Incident Management
• Operational Excellence
• Automation
• Reliability Engineering
  
  

What You Need To Succeed (Minimum Qualifications)

• Bachelor's degree in Computer Science, Engineering, Information Systems, Business Technology, or related field.
• 7+ years of experience in technology, cloud engineering, product management, SRE, DevOps, or platform engineering.
• Experience defining and delivering enterprise technology products.
• Strong understanding of AWS cloud services and cloud operating models.
• Experience writing technical user stories, managing roadmaps, backlogs, and product prioritization.
• Proven ability to influence across multiple organizations.
• Strong analytical and problem-solving skills.
  
  

Behavioral Competencies

• Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
• Serve as a trusted advisor and mentor for the team offering technical advice.
• Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
• Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
• Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one's own area of work.
  
  

What Will Give You a Competitive Edge (Preferred Qualifications)

• Experience supporting AWS cloud transformation initiatives with focus on reliability.
• Familiarity with Agile, Scrum, and Product Management methodologies.
• Experience with observability tools such as Dynatrace, CloudWatch, Grafana, Splunk, or Open Telemetry.
• Experience creating business cases and securing funding for strategic initiatives.
• Experience with Data Analytics for Exec-level reporting
  
  

About The Company

What started as a humble, little aerial crop-dusting operation called Huff Daland Dusters in 1924 has now grown into the U.S. global airline leader in safety, innovation, reliability, and customer experience. Headquartered in Atlanta, Georgia, Delta Air Lines is known for its operational excellence and award-winning customer service.

Powered by our employees worldwide, Delta has led the airline industry in operational excellence for a decade while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.

In 2026, Delta Air Lines continued to earn global recognition for its performance, culture and operational excellence. Delta was named to Glassdoor's 2026 Top 100 Best Places to Work list for the ninth time, standing as the only airline recognized. Delta also secured the 11th spot on Fortune's World's Most Admired Companies list, marking its 13th consecutive year earning this distinction. Delta was also recognized by Cirium as the top on-time airline in North America for the fifth consecutive year, underscoring its unwavering commitment to reliability and customer experience.

About The Delta Technology Hub (DTH), Bangalore

The DTH is one of Delta Air Lines investments in world-class business capabilities and technology aimed at transforming how Delta Air Lines operates and provides world-class travel experiences to its customers through innovation and cutting-edge methodologies. By continuously reimagining processes and driving technology-led transformation, the Delta Technology Hub plays a pivotal role in Scripting The Future Of Aviation. The organization is certified by the Great Place to Work Institute (India). The Delta Technology Hub was a finalist for the iVolunteer Awards 2024/2025 in the Leader in Employee Volunteering category. This nomination highlights our remarkable volunteering initiatives and the outstanding practices we implement to encourage and support our employee volunteering program.

For more information, please visit www.deltatechhub.com

Why join

• Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
• Deepen your knowledge by taking part in multifaceted learning and development programs –exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
• Immerse yourself in an employee-centric culture.
• Develop deep and broad business acumen on airline operations while retaining focus on cutting-edge technology driven solutions.
• Avail a full range of benefits that support you and your family: Medical Insurance, Transportation to and from the DTH office, Complementary Cafeteria Meals, Special Travel opportunities and Travel Privileges, Car Lease Program, Paid time off, Parental Benefits and National Pension Scheme.