Lead Technical Engineer – Salesforce Platform

Position Title

Lead Technical Engineer - Salesforce Platform

Function/Group

Digital and Technology

Location

Mumbai

Shift Timing

Regular

Role Reports to

Sr. Manager - Salesforce Platform

Remote/Hybrid/in-Office

Hybrid

ABOUT GENERAL MILLS

We make foodthe world loves: 100 brands. In 100 countries. Across six continents. With iconic brands like Cheerios, Pillsbury, Betty Crocker, Nature Valley, and Hagen-Dazs, we've been serving up food the world loves for 155 years (and counting). Each of our brands has a unique story to tell.

How we make our food is as important as the food we make. Our values are baked into our legacy and continue to accelerate

us into the future as an innovative force for good. General Mills was founded in 1866 when Cadwallader Washburn boldly bought the largest flour mill west of the Mississippi. That pioneering spirit lives on today through our leadership team who upholds a vision of relentless innovation while being a force for good. For more details check out http://www.generalmills.com

General Mills India Center (GIC) is our global capability center in Mumbai that works as an extension of our global organization delivering business value, service excellence and growth, while standing for good for our planet and people.

With our team of 1800+ professionals, we deliver superior value across the areas of Supply chain (SC) , Digital & Technology (D&T) Innovation, Technology & Quality (ITQ), Consumer and Market Intelligence (CMI), Sales Strategy & Intelligence (SSI) , Global Shared Services (GSS) , Finance Shared Services (FSS) and Human Resources Shared Services (HRSS).For more details check out https://www.generalmills.co.in

We advocate for advancing equity and inclusion to create more equitable workplaces and a better tomorrow.

JOB OVERVIEW

Function Overview

The Digital and Technology team at General Mills stands as the largest and foremost unit, dedicated to exploring the latest trends and innovations in technology while leading the adoption of cutting-edge technologies across the organization. Collaborating closely with global business teams, the focus is on understanding business models and identifying opportunities to leverage technology for increased efficiency and disruption. The team's expertise spans a wide range of areas, including AI/ML, Data Science, IoT, NLP, Cloud, Infrastructure, RPA and Automation, Digital Transformation, Cyber Security, Blockchain, SAP S4 HANA and Enterprise Architecture. The MillsWorks initiative embodies an agile@scale delivery model, where business and technology teams operate cohesively in pods with a unified mission to deliver value for the company. Employees working on significant technology projects are recognized as Digital Transformation change agents.

The team places a strong emphasis on service partnerships and employee engagement with a commitment to advancing equity and supporting communities. In fostering an inclusive culture, the team values individuals passionate about learning and growing with technology, exemplified by the Work with Heart philosophy, emphasizing results over facetime. Those intrigued by the prospect of contributing to the digital transformation journey of a Fortune 500 company are encouraged to explore more details about the function through a provided Link.

Purpose of the role

The Digital and Technology (D&T) team of General Mills India Centre is looking for someone with a curious mind, boundless optimism, demonstrated understanding of how to create & execute successful technical solutions, and a desire to enable growth for General Mills through our Salesforce CRM Platform.

We are seeking a Lead Technical Engineer as an individual contributor. This role will drive hands on technical leadership, help establish a scalable, secure & efficient platform foundation, and deliver on key initiatives as part of our Salesforce Platform team. This role will support technical thought leadership & engineering for the Salesforce Core CRM platform (i.e. Sales Cloud, Service Cloud, Consumer Goods Cloud, Salesforce Platform). This role will support implementing Salesforce Core CRM platform architecture for General Mills by understanding business needs, assessing the current Salesforce state, and partnering with the Core CRM Principal Technical Architect for target state Salesforce solution designs that meet needs while driving clarity, enabling enterprise agility, and mitigating risk. This role is to provide hands on Salesforce Core CRM engineering execution to support the central Salesforce Platform team initiatives, while also providing partnerships to product & project teams. This role requires the ability to manage multiple initiatives and lead successful solution & project execution in partnership with various internal and external partners.

KEY ACCOUNTABILITIES

60% of timeCentral Salesforce Platform Team Technical Leadership & Execution

Support implementation of Salesforce Core CRM product architecture strategy

Understand & influence Salesforce Core CRM product strategies, roadmap, architecture, and best practices

Execute Core CRM org assessment for platform opportunity identification

Support documentation & refresh of standard best practices, principles and standards for Salesforce Core CRM products

Support Salesforce Core CRM pilot opportunities

Collaborate with teams identify & utilize meaningful new features of Core CRM platform

Partner with Core Technical Architect to support Core CRM technical architecture needs for central Salesforce platform team

Execute Technical Engineering (i.e. configuration & customization - Apex, Lightning Web Components, Flow, Aura Components Visualforce, etc.) needs in support of delivery & documentation of central Salesforce Core CRM modernization, optimization, & simplification initiatives

Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for central Salesforce CRM practice Core Cloud modernization, optimization, & simplification initiatives

Partner to establish holistic Salesforce CRM platform scorecard (operational metrics & tracking)

Active participant in team agile ceremonies to assist in planning for new features & execution of backlog & project needs

Participate the establishment & execution of central practice operations & ways of working

Continue to build on communication/soft skills

Learning and enhancing new skills

Assist with project planning and risk management as needed

30% of timeProject & Product Team Partnership & Delivery

Execute Technical Engineering (i.e. configuration & customization - Apex, Lightning Web Components, Flow, Aura Components Visualforce, etc.) needs in support of delivery & documentation of project & project team initiatives

Execute design, configuration, customization (including test classes, code reviews, defect resolution), integration, testing, deployments, documentation, & support needs for project & project team initiatives

Understand & challenge new opportunities/business use cases, strategies, and ROI for where Salesforce Core CRM might be used, and steward holistic CRM org principles in these opportunities

Lead Salesforce Core CRM technology evaluation, selection, and recommendations, in partnership with Core CRM Principal Technical Architect, for assigned function/segment

Partner with Core CRM Principal Technical Architect to support in-platform solutioning, architecture, integration, and design to ensure solutions meet business requirements

Partner with Core CRM Principal Technical Architect to support the creation & maintenance of end-to-end Salesforce ecosystem architecture for assigned function/segment

Partner with Core CRM Principal Technical Architect to support the creation & maintenance of Salesforce Core CRM technical blueprint artifacts inclusive of: data flow, future state, current state, system diagram, etc. for assigned function/segment

Execute defined interfaces and patterns for integration with Salesforce Core CRM platform

Ensure Salesforce Core CRM solution compliance with non-functional requirements & standards (Security, Platform, Integration, Data, Operations, etc.) for assigned function/segment

Active participant in product team agile ceremonies to assist in planning for new features & execution of product team backlog & project needs

Provide effective project/task estimation

Share feedback, ideas & opportunities with project & product team managers for continued improvement

Collaborate with relevant technical leaders or stakeholders on various capability & capacity planning to support future business requirements

Collaborate with product team to identify & utilize meaningful new features of Core CRM platform

Support Salesforce Core CRM pilot opportunities

Collaborate with different enterprise teams as a part of the product team (Application Developers, Analysts, Solution Managers, Project Managers, Data Engineers, Cloud and Infra Engineering, etc.)

Challenge ideas and opinions to avoid pitfalls and inefficient solutions

Identify gaps in processes, opportunities for improvements and automation

Consult, advise and provide subject matter expertise as required

10% of timeMentorship & Technical Guidance

Technical SME Salesforce Core CRM configuration, customization, and integrations for assigned function/segment

Partner with Salesforce CRM peers & community to knowledge share and problem solve

Partner to identify & coordinate CRM central platform team and broader internal CRM training opportunities

Engage, influence, and evangelize standard Salesforce Core CRM technical practices with development, operational and product groups

Lead in different initiatives (Knowledge sharing, Reading Groups, Salesforce CRM Community, etc.)

MINIMUM QUALIFICATIONS

10+ years of experience on complex IT projects. 5+ years executing Salesforce Core Cloud configuration (i.e. process builders/flow, permission sets, profiles, declarative functionality, etc.) and customization (i.e. Apex (classes and triggers), Lightning Web Components, Aura Components, Flow, Visualforce, etc.)

Prior successful experience executing Salesforce API & custom integrations with Salesforce Core CRM products & other solutions (Cloud platforms, 3rd party app exchange products, etc.)

Deep technical knowledge on Salesforce Core CRM products (Sales Cloud, Service Cloud, Consumer Goods Cloud, Platform)

Knowledgeable in all aspects of designing, developing, managing Salesforce orgs with Core CRM products & Salesforce app exchange products, and integration between Salesforce products, App exchange products and other platforms

Proven ability to work with cross functional and global teams

Proven ability to quickly learn

Ability to research, plan, organize, and implement new processes or technology

Self-starter & effective time management skills with the ability to prioritize across multiple deliverables & strategic initiatives with minimal oversight

Effective analytical and problem-solving skills

Excellent communication & influencing skills - ability to communicate with the team and various stakeholders (oral & written)

Experience with agile techniques and methods

Familiar with designing & diagramming tools (LucidChart, Visio, etc.)

Skill proficiency expectations

Expert level

Salesforce configuration (process builders/flow, permission sets, profiles, declarative functionality) & customization (Apex, Lightning Web Components, Flow, Visualforce, Aura Components, etc.)

Strong communication skills

Effective abilities to solution (problem statements, options/alternatives, pros/cons)

Working in global teams

Intermediate level

Agile techniques, methods & experience

Identify gaps in processes, opportunities for improvements and automation

Experience with DevOps, CI/CD, & Cyber Security

Basic level

Knowledge of Google Cloud Platform

Knowledge of MuleSoft

PREFERRED QUALIFICATIONS

Salesforce certifications (Admin, Architect, Consultant, Developer)

Prior successful experience as a Salesforce Admin or Analyst

Experience with consuming and interacting with MuleSoft integrations

Experience with Experience Cloud

Experience with DevOps, CI/CD and Cyber Security

Knowledge of cloud platforms and solutions, such as Google Cloud Platform

Database experience, including knowledge of SQL, and relational database concepts and models

Experience with dimensional modeling, ETL, and structured and unstructured data

Technologies - Google Cloud Platform, Copado, OwnBackup, GitHub Actions, Kafka, Hashicorp Vault, APIGEE, Tableau

Understanding of CPG industry

Experience with indirect selling through a 3rd party distributor (B2B)

Experience with retail data like Nielsen or other Point of Sale data from retailer

Experience with modern Software Engineering principles