Noventiq is hiring!
Noventiq (Noventiq Holdings PLC) is a leading global solutions and services provider in digital transformation and cybersecurity, headquartered in London. The company enables, facilitates, and accelerates digital transformation for its customers businesses, connecting 80,000+ organizations across all sectors with a vast selection of best-in-class IT vendors, alongside its own services and solutions.
Noventiq delivered record gross revenue of $1.6 billion for the 12 months to March 31, 2023, an increase of 52% in constant currency. The company's growth is underpinned by its three-dimensional strategy to expand its markets, portfolio, and sales channels. The strategy is supported by an active approach to M&As which enables Noventiq to take advantage of the ongoing consolidation in the industry. Noventiq's 6,400 employees work in approximately 60 countries throughout Asia, Latin America, Europe, Middle East, and Africa—markets with significant growth potential.
- One of the largest SI's in India with revenue close to 700M$ and growing to 900M$.
- 3500+ Employees in India for India.
- Total 28 Offices in India across North, South, West & East.
- 1000+ Resident Engineers across India.
- 2500+ technical resources in India for India.
- Technology partnerships with Top 3 Cloud Solution Providers, Top 3 Infrastructure companies, Top 10 Cybersecurity companies.
- Enviable customer base: 4 of Top 5 Banks, 3 of Top 5 IT companies, 3 of Top 5 BPO's, 3 of Top 5 Pharma companies.
- Largest partner to Microsoft with combined infeed of US$600M about 25% of Microsoft India revenues.
About You
- Act as the primary L3 technical authority for Microsoft 365 including Entra ID, Teams, SharePoint Online, Exchange Online, OneDrive, and Microsoft Intune (Endpoint Manager).
- Serve as the final escalation point for complex incidents, deep dive troubleshooting and root cause analysis (RCA) for issues escalated by L1/L2 teams.
- Provide remediation recommendations and implement best practices across the Modern Workplace stack.
- Lead Secure Score improvement initiatives across Identity & Access, Device Security, Email/Collaboration Security, Data Protection and tenant optimization metrics.
- Drive optimization of Intune, Microsoft Defender, DLP, and other Microsoft 365 security capabilities to reduce risk and enhance overall tenant posture.
- Good knowledge about sensitivity labels, auto-labelling policies, DLP rules (Exchange, SharePoint, OneDrive, Teams, and Endpoint) and insider risk controls and provide recommendations across industries best practices.
- Deliver proactive advisory services including:
- Tenant-wide user permissions and membership reporting
- License overview and optimization reports
- License usage by service and distribution analytics
- Inactive licenses and rationalization planning
- Apply ITIL practices across Incident, Service Request, Problem, and Change Management processes.
- Work closely with management to ensure SLAs, OLAs, and customer commitments are consistently achieved.
- Excellent Customer handling and stakeholder management capabilities.
- Certifications Expected (At least two of below):
- SC-300 (Identity & Access Administrator)
- MS-102 (Microsoft 365 Administrator)
- SC-400 (Information Protection & Compliance)
- MD-102 (Endpoint Administrator)
What You ll Do
- Respond & resolve all L2 issues / incidents / tasks for Customers either escalated from L1 support or end user via email, phone, or SM tool.
- Update the ticketing system, ensuring the call has been logged and all notes, progress and required actions have been input promptly and accurately.
- Work on Trend Analysis and Problem management
- Work with the IT Manager and wider support team to ensure any recurring technical issues are addressed and documented to KBDB.
- Advise customers on how to gain additional value from their Microsoft products.
- Maintain a proactive approach to customer happiness, identifying customer satisfaction concerns and managing customer expectations.
- Technically Groom L1 Resources to L2 Level
- Maintain high Quality of Service & Support
- Maintain a strong customer focus.
What We Offer
- Insurance – Group Medical Coverage, Group Personal Accident, Group Term Life Insurance
- Rewards and Recognition Program, Employee Referral Program, Wellness Program and CSR Initiatives
- Maternity and Paternity Leaves
- Company Sponsored Certification Program
- Learning/Development Courses, Cross Skill, Mentorship and Leadership Programs
- Quarterly Performance Feedback Sessions
- Savings, Investments and Retirement Benefits
- Flexible Work Hours, Work from Home, Remote Working, Hybrid Working
- Company Onsite / Fun Events
Don't forget to include your CV and cover letter. We receive a lot of applications, but we try to notice each of our potential candidates.
Location: Noida - NQIND, Noida, Uttar Pradesh, India
