Lead Systems Operations Engineer

About this role:

Wells Fargo is seeking a Lead Systems Operations Engineer

In this role, you will:

• Lead complex, broad impact initiatives including provision of high level systems consultation for the technology teams

• Work as key participant in large scale planning of computer systems and network infrastructure for Systems Operations functional area

• Review and analyze complex technical challenges, as well as escalated support issues related to core business solutions that require in depth evaluation of multiple factors, such as alternatives, enhancements, periodic systems reviews, or improvements to existing systems

• Make decisions on technical changes and enhancements

• Consult with engineering team on change design requiring solid understanding of technical process controls or standards that influence and drive new initiatives

• Collaborate and consult with technical peers, colleagues, and mid to more experienced level managers to resolve systems support issues and achieve goals

Required Qualifications:

• 5+ years of Systems Engineering, Technology Architecture experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education

Desired Qualifications:

• Extensive experience (5 - 8 years) in production management and platform operations along with people management

• Minimum of 5+ years experience in Data technologies - Big Data/Hadoop (Map R/Hortonworks), ETL Tools (Abinitio/Informatica/Talend), Database (Teradata/Oracle Exadata/Hive/Aster) & Monitoring tools (ITRS, App Dynamics, Splunk, ELK, etc.)

• Strong exposure & experience on ITIL & SRE Processes (Incident, Problem, Release, Change, Knowledge, Vulnerability, Service Management, Automations, Observability, etc.)

• Hands-on experience (2-4 years) in managing layered products and associated platforms

• Experience in the BFSI industry and managing banking applications

• Certification on one of the cloud technologies (Google/Azure/AWS)

• Scheduling Tools (Autosys/Control-M), Middleware (Weblogic/Tomcat/Java), etc.

Job Expectations:

• Challenging platform management role involving Platform Support & Resiliency, Service Delivery & Maturity, Root Cause Analysis, Automations, Solution Proposals, etc.

• Production & Platform support involves being on standby for providing 24x7 support & responsible to maintain high availability of the systems & applications

• Responsible for Change & Release Management by being a gatekeeper and ensuring change/release issues are controlled through early engagement and efficient reviews

• Support the most complex technical issues & initiatives (Upgrade/Tech Refresh) for large-scale applications/systems/databases/other technical products/services.

• Development of technical support strategies & plans / Automation & Instrumentation to enable efficiency in restoration & stability

• Works on complex problems, debugging & propose solutions where analysis of situations or data requires evaluation of complex business problems.

• Directs gathering of performance statistics to assist in determining hardware, software and tools needed to support projected transaction volumes, response time and system availability targets

• As an escalation point, provides guidance and direction to less experienced staff in resolution of highly complex technical problems. Leads projects and manages the work of less experienced staff.

• Efficient communication with application stakeholders about application availability & platform updates including any application outages, issues, failures, availability delays etc.

• Ready to work in shift hours that spans between 6 AM to 10:30 PM IST & should be flexible to work on weekends.

Posting End Date:

We Value Equal Opportunity

Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.

Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit's risk appetite and all risk and compliance program requirements.

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