Lead Systems Engineer

Description

Are you ready to make an impact at DTCC

Do you want to work on innovative projects, collaborate with a dynamic and supportive team, and receive investment in your professional development At DTCC, we are at the forefront of innovation in the financial markets. We are committed to helping our employees grow and succeed. We believe that you have the skills and drive to make a real impact. We foster a thriving internal community and are committed to creating a workplace that looks like the world that we serve.

The Information Technology group delivers secure, reliable technology solutions that enable DTCC to be the trusted infrastructure of the global capital markets. The team delivers high-quality information through activities that include development of essential, building infrastructure capabilities to meet client needs and implementing data standards and governance.

Pay and Benefits:

• Competitive compensation, including base pay and annual incentive
• Comprehensive health and life insurance and well-being benefits, based on location
• Pension / Retirement benefits
• Paid Time Off and Personal/Family Care, and other leaves of absence when needed to support your physical, financial, and emotional well-being.
• DTCC offers a flexible/hybrid model of 3 days onsite and 2 days remote (onsite Tuesdays, Wednesdays and a third day unique to each team or employee).

The impact you will have in this role:

We are seeking an experienced L3 Messaging Platform Engineer to support and evolve our enterprise IBM MQ messaging ecosystem. This role is designed for a deeply technical engineer who goes beyond reactive support and actively drives the team toward a proactive, automationfirst mindset, and reliabilityfocused operating model.

The ideal candidate thrives in complex production environments, has strong L3 troubleshooting expertise, and brings curiosity and enthusiasm for modern messaging technologies, including containers, cloud platforms, and nextgeneration messaging architectures. This role provides handson opportunities to influence platform strategy, tooling, and operational maturity while partnering closely with L2 teams, application owners, and infrastructure partners.

Your Primary Responsibilities:

• Serve as the L3 technical SME for IBM MQ / Messaging Technologies, providing deep troubleshooting, design guidance, and resolution of the most complex messaging incidents across production and nonproduction environments.
• Partner closely with L2 support teams to uplift operational maturity by shifting knowledge left through improved runbooks, tooling, automation, and clear escalation patterns.
• Lead problem management and rootcause analysis efforts, ensuring recurring incidents are fully understood, permanently remediated, and prevented from reoccurring.
• Design and implement proactive monitoring, alerting, and health indicators that detect leading signals of failure and reduce customerimpacting incidents.
• Identify repetitive operational failure patterns and engineer selfhealing automation to automatically detect, mitigate, or recover from known failure scenarios.
• Build and maintain automation for MQ lifecycle operations, including provisioning, configuration validation, certificates, health checks, and recovery workflows.
• Drive reduction of operational toil by continuously replacing manual intervention with policydriven, automated, and resilient solutions.
• Actively contribute to incident postmortems, blameless retrospectives, and reliability reviews with a focus on systemic improvements and longterm fixes.
• Support and influence platform modernization initiatives, including adoption of containerized messaging, cloud and hybrid architectures, and improved CI/CD integration where applicable.
• Collaborate with engineering, infrastructure, security, and application teams to ensure secure, resilient, and standardscompliant messaging solutions.
• Mentor engineers across L2/L3 teams, promoting best practices in reliability engineering, automation, and proactive operations.
• Operate with a Site Reliability Engineering (SRE) mindset, focusing on improving platform reliability, availability, scalability, and resilience rather than reactive incident handling alone.

Talents Needed for Success:

• Minimum of 10 years of related experience
• Strong expertise with IBM MQ (including) and IBM App Connect Enterprise (ACE)
• Proven L3 Troubleshooting experience, including performance analysis and failure recovery
• Solid experience in Linux/Unix environments
• Strong understanding of high-availability, fault-tolerant system design
• Experience with automation tools such as Ansible, Chef, Terraform
• Experience with observability and monitoring (e.g., Splunk, Grafana, Prometheus, APM6)
• Exposure to containerized messaging platforms and modern deployment models (e.g., OpenShift/Kubernetes, cloud or hybrid environments)
• Ability to identify recurring operational issues and design longterm, sustainable fixes instead of shortterm workarounds
• Proven ability to remain calm, structured, and decisive during major incidents, providing technical leadership and clear communication
• Strong Site Reliability Engineering (SRE) mindset, with a proven track record of improving system reliability, stability, and availability through engineering solutions rather than manual intervention
• Strong ownership mindset with the ability to drive outcomes without excessive oversight

To maintain strong alignment between IT and the business, we are bringing together all Solutions-focused teams under a unified technology organization, IT Solutions. The newly-formed IT Solutions department combines Application Development and Enterprise Application Support functions, allowing us to leverage synergies to support the Solutions business lines.