Lead System Engineer

Infinite Computer Solutions India Pvt. Ltd.

Fresher

Not Disclosed

India

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Posted 7 days ago

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Job Description

Job Description - L2/L3 Endpoint Engineer (JAMF / macOS / iOS MDM)

Role Overview

The L2 Endpoint Engineer (Apple) is responsible for administration, support, and optimization of Apple device management platforms, primarily JAMF Pro, covering macOS and iOS/iPadOS devices.

This role includes device lifecycle management, application packaging & deployment, patching, policy enforcement, and compliance management. The engineer is expected to troubleshoot complex Apple endpoint issues and ensure a seamless user experience.

Key Responsibilities

JAMF Platform Administration

Administer and support JAMF Pro environment
Manage:
- Device inventory and smart groups
- Policies and configuration profiles
- Enrollment workflows (DEP/Automated Device Enrollment)
Monitor JAMF health, sync status, and device communication

Device Lifecycle Management (macOS & iOS)

Handle end-to-end lifecycle:
- Enrollment (Automated & manual)
- Provisioning and configuration
- Decommissioning
Support:
- macOS devices (laptops/desktops)
- iOS/iPadOS devices (iPhones, iPads)
Ensure devices are compliant with corporate standards

Application Packaging & Deployment (macOS)

Package and deploy applications using:
- PKG / DMG formats
- JAMF policies
Handle:
- App testing and validation
- Version upgrades and patching
Troubleshoot installation failures and dependency issues

Patch Management (macOS & iOS)

Manage OS and third-party patching using JAMF
Define and deploy patch policies and schedules
Monitor patch compliance and remediation
Troubleshoot patch deployment failures

Policy & Configuration Management

Create and manage:
- Configuration profiles (Wi-Fi, VPN, security settings)
- Restrictions and compliance policies
Integrate with:
- Apple Business Manager (ABM)
- Identity providers (Azure AD / Okta)
Ensure alignment with security baselines

Incident & Problem Management

Act as L2 resolver for:
- Device enrollment failures
- Application deployment issues
- Patch failures
- Policy conflicts
Perform root cause analysis for recurring issues
Escalate to L3/vendor with proper logs when required

Automation & Scripting

Use scripting for automation:
- Bash / Shell scripting (primary for macOS)
- Basic Python (good to have)
Automate:
- Application deployments
- Device configurations
- Remediation tasks

Compliance, Reporting & Documentation

Generate reports on:
- Device compliance
- Patch status
- Application deployment success
Maintain SOPs, runbooks, and knowledge base
Support audit requirements

Collaboration & Support

Work with L1 team for triage improvements
Collaborate with:
- Security teams (compliance & policies)
- Identity teams (SSO, conditional access)
Provide clear communication to end users and stakeholders

Required Skills & Qualifications

Technical Skills (Core)

Strong hands-on experience in:
- JAMF Pro administration
- macOS device management
- iOS/iPadOS device management (MDM)
Good understanding of:
- Apple Business Manager (ABM)
- Automated Device Enrollment (DEP)
- Apple Volume Purchase Program (VPP / Apps & Books)