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Lead System Analyst
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| LOCATION | Offshore (Bangalore) |
| EXPERIENCE REQUIRED | 7+ years Cerner HealtheLife or equivalent patient portal platform support |
| ROLE SUMMARY | |
| The Patient Engagement Analyst supports Cerner HealtheLife patient portal and related communication platforms. Safety-net hospital context makes patient engagement materially different: portal adoption competes with phone and in-person workflows, and issues often carry equity and access dimensions. Single offshore seat covering through Y5. | |
| KEY RESPONSIBILITIES | |
| . Provide Cerner HealtheLife patient portal support. | |
| . Support patient communication platform integrations (SMS, email, IVR). | |
| . Support care coordination tools. | |
| . Provide population health workflow basics (chronic disease registries, care gap workflows). | |
| . Inspect HL7 v2.x ADT messages for portal account provisioning diagnosis. | |
| . Escalate equity/access dimensions cleanly when they surface. | |
| REQUIRED TECHNICAL SKILLS | |
| Cerner HealtheLife (required) | Cerner HealtheLife patient portal support. Account provisioning workflow. Messaging workflow. Document sharing. |
| Patient Communication (required) | Patient communication platform support across SMS, email, and IVR integrations. |
| GetWell Rounds+ (required) | GetWell Rounds+ support: patient education delivery, satisfaction surveying. |
| Care Coordination (required) | |
| Population Health (required) | |
| HL7 v2.x ADT (required) | HL7 v2.x ADT message inspection for portal account provisioning. |
| ServiceNow (required) | ServiceNow ticket queue management. |
| FHIR Awareness (preferred) | FHIR R4 awareness for portal APIs. |
| EMPI Touchpoints (preferred) | Patient identity management touchpoints (EMPI). |
| HealtheIntent Awareness (preferred) | Cerner HealtheIntent basic awareness. |
| REQUIRED CERTIFICATIONS | |
| . Cerner Millennium Foundations (mandatory) | |
| . Cerner HealtheLife OR equivalent patient portal experience (2+ years) (mandatory) | |
| . ITIL 4 Foundation (mandatory) | |
| PREFERRED QUALIFICATIONS | |
| . FHIR R4 Proficiency | |
| . Community population health certification | |
| . Prior offshore patient portal support for a US healthcare provider, ideally in a safety-net or community hospital context | |
Job ID: 153404023
Skills:
Servicenow, E-Signature, Nuance Dragon, document imaging, MHC Doc Express, Cerner HIM Support, HL7 v2.x MDM
Skills:
Servicenow, Anesthesia Documentation, Cerner SurgiNet Support, OR Scheduling Support, PACU Workflow, HL7 v2.x, OR Workflow
