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Amazon LEO is an initiative to increase global broadband access through a constellation of over 3,000 satellites in low Earth orbit (LEO). Its mission is to bring fast, affordable broadband to unserved and underserved communities around the world. Amazon LEO will help close the digital divide by delivering fast, affordable broadband to a wide range of customers, including consumers, businesses, government agencies, and other organizations operating in places without reliable connectivity.
Key job responsibilities
We are seeking a Support Engineer to join our SATCOM Technical Support team. The ideal candidate will combine strong troubleshooting expertise with the ability to resolve complex satellite network issues through methodical problem analysis and technical resolution. In this role, you'll handle escalated cases involving service degradation, analyzing performance data (latency, jitter, packet loss) and system configurations to restore optimal service levels. Success in this role demands excellent diagnostic skills, the ability to drive technical cases to resolution, and experience working with cross-functional teams to solve challenging network issues. You'll develop and document technical solutions, contribute to our knowledge base, and provide advanced technical guidance to customers and internal teams. While monitoring tools aid your work, your primary focus will be on complex problem resolution and ensuring customer satisfaction through effective technical support.
Work in a rotating shift schedule, including weekdays, and weekends, with the requirement to be available for on-call duties as needed to ensure continuous operational coverage.
Note : This position may require access to information, technology, or hardware that is subject to export control laws and regulations, including the Export Administration Regulations (EAR) and the International Traffic in Arms Regulations (ITAR). Employment in this position is contingent upon obtaining any required export licenses or other approvals from the United States government. As such, the successful candidate must be eligible to obtain any necessary export licenses or approvals based on their nationality, citizenship, and any other factors considered by the applicable export control regulations
- 3+ years of systems administrator, engineering or technical IT/cloud operations support role experience
- SDWAN/SDN proficiency with hands-on experience in design, deployment, and operations (Cisco Viptela, VMware VeloCloud, or Versa Networks)
- Professional certifications such as CCNP/CCIE/JNCIE or AWS Solutions Architect
- Experience with SDN controllers, orchestration, overlay/underlay architectures, and application-aware routing
- Strong background in NOC operations with experience in emergency response and on-call support scenarios
- 8+ years of extensive experience in ISP/Service Provider network architecture and operations with large-scale networks
- Python programming skills for network automation with experience in JSON/YAML, REST APIs, and automation frameworks (Ansible, Terraform)
- AWS networking expertise including VPC, Direct Connect, Transit Gateway, and hybrid cloud/on-premises integration
Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit for more information. If the country/region you're applying in isn't listed, please contact your Recruiting Partner.
Job ID: 148782033
Skills:
Orchestration, Junos, Yaml, Json, Vpc, Terraform, Sdn, CCIE, SDWAN, Cisco Ios, Ansible, Python Programming, Ccnp, Rest Apis, NOC operations, Versa Networks, Transit Gateway, Direct Connect, VMware VeloCloud, Cisco Viptela, AWS networking, application-aware routing, AWS Solutions Architect, JNCIE, SDN controllers, underlay architectures, IP protocols, IP networking fundamentals
Skills:
Orchestration, Junos, Yaml, Json, Vpc, Terraform, Sdn, CCIE, SDWAN, Cisco Ios, Ansible, Python Programming, Ccnp, Rest Apis, NOC operations, Versa Networks, Transit Gateway, Direct Connect, VMware VeloCloud, Cisco Viptela, AWS networking, application-aware routing, AWS Solutions Architect, JNCIE, SDN controllers, underlay architectures, IP protocols, IP networking fundamentals
Skills:
Orchestration, Yaml, Junos, Json, Vpc, Terraform, Sdn, CCIE, SDWAN, Cisco Ios, Ansible, Python Programming, Rest Apis, Ccnp, NOC operations, Versa Networks, Transit Gateway, Direct Connect, VMware VeloCloud, Cisco Viptela, AWS networking, application-aware routing, AWS Solutions Architect, JNCIE, SDN controllers, underlay architectures, IP protocols, IP networking fundamentals
Skills:
Json, Junos, Python Programming, Rest Apis, NOC operations, Orchestration, Terraform, Ccnp, Yaml, Vpc, Ansible, Sdn, SDWAN, Cisco Ios, CCIE, SDN controllers, underlay architectures, VMware VeloCloud, Cisco Viptela, AWS networking, Versa Networks, application-aware routing, JNCIE, Direct Connect, AWS Solutions Architect, IP protocols, Transit Gateway, IP networking fundamentals
Skills:
Junos, Python Programming, Rest Apis, NOC operations, Orchestration, Terraform, Ccnp, Yaml, Vpc, Json, Ansible, Sdn, SDWAN, Cisco Ios, CCIE, IP networking fundamentals, SDN controllers, VMware VeloCloud, Cisco Viptela, AWS networking, Versa Networks, application-aware routing, JNCIE, Direct Connect, AWS Solutions Architect, Transit Gateway, overlay underlay architectures
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