Lead Staff Engineer - IT

Technical Skill:

• Microsoft System Center Configuration Manager (MS SCCM).
• Vulnerability mitigation Skills.
• Windows OS Troubleshooting, Windows Server 2016, 2019, or 2022.
• Advanced troubleshooting skills and ability to diagnose complex issues.
• Patch Management, Software update & Deployment. OS Management
• Expertise on Automation and PowerShell.

Role & Responsibilities

• 8-14 years IT professional experience with System Center Configuration Manager (SCCM).
• Proven experience as an SCCM Engineer or similar role, Able to handle large and complex infrastructure over 5000 client servers.
• Monitoring and maintaining the health and performance of the SCCM infrastructure.
• Ensuring proper configuration Design and implement SCCM infrastructure, including boundary groups, site server roles, and distribution points.
• Troubleshooting SCCM-related issues and implementing solutions.
• Ensuring high compliance rates for software distribution and workstation patching.
• Using PowerShell scripting and other automation tools to streamline tasks.Developing and implementing automated solutions for recurring issues.
• Ensuring compliance with security standards and best practices.Implementing and managing security configurations.
• Generating custom reports using SCCM reporting tools.Documenting processes, procedures, and troubleshooting steps.
• Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services.
• Perform 3rd party update configuration and management.
• Create custom reports in Systems Center Configuration Manager, Run deployment reports in System Center Configuration Manager.
• Provide support and in-depth troubleshooting of any issues related to SCCM (software deployments, automated builds, patch management).
• Ensure the SCCM infrastructure functions properly with PKI-based authentication, corporate authorization services, firewalls, and SSL/TLS communications.
• Take part in service delivery processes including Incident management, Request management and Problem management.
• Identifies, plans, and drives maintenance tasks and upgrades in line with change management procedures and technical vendor guidelines to ensure quality, integrity and availability of IT services
• Work on assigned incidents, problems, changes, and projects.
• Effectively and timely fixing Vulnerabilities reported by security teams in manner of OS, Software or patching gap.