Job Title: Lead Specialist GES PSC
Location: Hyderabad, India
The Lead Specialist GES PSC acts as the primary point of contact and escalation for all endtoend ProcuretoPay (P2P) activities, ensuring timely procurement, accurate invoice processing, and seamless payments. The role holds endtoend accountability for operational P2P performance, while driving process excellence through stakeholder coordination, issue resolution, standardization, and support for automation initiatives to enhance compliance, efficiency, and service quality.
At dsm-firmenich, being a force for good is not optional. Diversity, Equity & Inclusion is a shared responsibility woven into our daily work, benefiting our People, Customers & Communities and driving business value. Equal access to opportunities is a given, belonging is a shared feeling, authenticity is celebrated.
Your Key Responsibilities
- Act as primary SPOC for endtoend P2P operations Serve as the first point of contact and escalation for all P2P matters, bridging internal stakeholders (requisitioners, Finance, Sourcing, business units) and external suppliers to ensure smooth transaction execution.
- Resolve escalations and ensure timely financial processing Accountable for resolving blocked invoices, urgent payments, GR/IR reconciliation, supplier payment issues, and expediting goods and services to ensure ontime delivery and accurate payments.
- Lead stakeholder support, training, and gatekeeping Conduct P2P operational meetings and walkin support sessions, deliver trainings for requisitioners and budget holders, and maintain gatekeeping standards by guiding correct channels, vendor selection, and compliance practices.
- Manage tickets, supplier interactions, and master data checks Handle escalated tickets from vendors and internal customers, manage supplier calls, support vendor master data verification, and perform quarterly maintenance activities (AIO supplier list, SIM/COA tables, balance confirmations)
- Drive process optimization and continuous improvement Perform rootcause analysis on recurring issues, identify process bottlenecks, and lead standardization and continuous improvement initiatives to enhance quality, efficiency, and service delivery.
- Support automation and scalable P2P solutions Contribute to and support automation initiatives and deployment of digital solutions to improve transactional accuracy, workflow effectiveness, and scalability across GES Procurement & Supply Chain operations.
We Bring
- A purpose-led, performance-driven work environment.
- Opportunities to lead complex workplace operations and projects.
- A collaborative culture that values innovation and operational excellence.
- Career growth across functions, sites, and global teams.
- Continuous learning and development through structured programs.
- An inclusive, supportive workplace that encourages new ideas.
You bring
- Bachelors degree with relevant work experience in shared services operations
- 5 years of relevant experience in P2P or shared service operations with stakeholder facing experience is preferred.
- Experience utilizing procurement technologies such as SAP, Ariba, and data analytics software like Celonis, Sievo & Tableau will be an advantage
- Fluent in English, written & oral. Foreign languages (German/French) would be an added advantage
About Dsm-firmenich
At dsm-firmenich, we don't just meet expectations we go beyond them. Join our global team powered by science, creativity, and a shared purpose: to bring progress to life. From elevating health to making fortified food and sustainable skincare, the impact of your work here will be felt by millions every single day. Whether it's fragrance that helps you focus, alternative meat that's better for the planet, or reducing sugar without losing flavor, this is where you help shape the future of nutrition, health, and beauty for everyone, everywhere. And while you're making a difference, we'll make sure you're growing too. With learning that never stops, a culture that lifts you up and the freedom to move across businesses, teams, and borders. Your voice matters here. And your ideas They're essential to our future. Because real progress only happens when we
go beyond, together.
Our application process
Interested in this position Please apply online by uploading your resume in English via our career portal (www.dsm-firmenich.com/careers). For further information, please contact Teena Khan, Talent Acquisition Business Partner ([Confidential Information]).
Inclusion, belonging and equal opportunity statement
At dsm-firmenich, we believe being a force for good starts with the way we treat each other. When people feel supported, included, and free to be themselves, they do their best work and that's exactly the kind of culture we're building. A place where opportunity is truly equal, authenticity is celebrated, and everyone has the chance to grow, contribute, and feel they belong.We're proud to be an equal opportunity employer, and we're serious about making our hiring process as fair and inclusive as possible. From inclusive language and diverse interview panels to thoughtful sourcing, we're committed to reflecting the world we serve. We welcome candidates from all backgrounds no matter your gender, ethnicity, sexual orientation, or anything else that makes you, you. And if you have a disability or need any support through the application process, we're here to help just let us know what you need, and we'll do everything we can to make it work.
Agency statement
We're managing this search directly at dsm-firmenich. We're not accepting agency submissions or proposals involving fees or commissions for this role.
