Lead Specialist Executive/Administrative Assistant

We are seeking a talented individual to join our Operations team at Mercer. This role will be based in Gurugram. This is a hybrid role that has a requirement of working at least three days a week in the office

Lead Specialist – Executive/Administrative Assistant (Grade D1)

What can you expect

The incumbent in this role will provide high-level executive and administrative support while also managing key elements of office hospitality, leadership visits, visitor management, events, gifting, and vendor coordination. This role requires a proactive, highly organized professional who can balance day-to-day administrative support with seamless execution of employee and leadership experience initiatives. The ideal candidate will be a trusted partner to the leadership team and a go-to person for administrative, hospitality, and event-related support.

We will count on you to:

• Coordinate and manage executive calendars, ensuring efficient scheduling of meetings, appointments, and travel arrangements.
• Prioritize and communicate schedule changes promptly.
• Prepare meeting agendas, documents, and follow up on action items.
• Manage leadership visits end to end, including hospitality, logistics, meeting arrangements, and visitor experience.
• Coordinate office events, team gatherings, leadership engagements, and internal celebrations.
• Support gifting activities for employees, visitors, leaders, and special occasions as required.
• Manage visitor experience, including welcome arrangements, access coordination, hospitality, and meeting room readiness.
• Make travel arrangements, including flight bookings, hotel accommodation, and transportation. Prepare detailed itineraries and ensure travel logistics are seamless.
• Maintain organized and up-to-date files, records, and documents.
• Assist in document preparation, formatting, and distribution.
• Oversee office supplies and equipment, ensuring a well-equipped and efficient work environment.
• Handle administrative tasks to support the smooth operation of the executive office.
• Build and maintain positive relationships with internal and external stakeholders.
• Serve as a liaison between the executive and other team members.
• Act as the go-to person for IT administrative management services.
• Support onboarding and coordination with new vendors, including documentation, coordination, and follow-up.
• Assist in vendor coordination for hospitality, events, gifting, and office support services.
• Manage multiple priorities efficiently, ensuring deadlines are met with accuracy and professionalism.
• Communicate effectively with executives, team members, vendors, and external contacts.
• Allocate time and resources effectively while maintaining strong attention to detail.

What you need to have:

• Bachelor's degree in business administration or a related field preferred.
• At least 5-7 years of experience as an executive assistant or in a similar role.
• Strong organizational and multitasking abilities.
• Excellent written and verbal communication skills.
• Proficiency in Microsoft Office Suite and other relevant software.
• High level of discretion and ability to handle confidential information.
• Detail-oriented and capable of working independently.
• Strong attention to detail in document handling, scheduling, and administrative coordination.
• Adaptability to changing priorities, unexpected requests, and evolving responsibilities.
• Strong interpersonal skills with the ability to build positive relationships and exercise diplomacy and tact.
• Willingness and ability to adapt to new technologies and tools that improve administrative efficiency.

What makes you stand out

• Positive attitude and ability to thrive in a fast-paced, ever-changing environment.
• Strong hospitality mindset and a high service orientation.
• Experience supporting events, leadership visits, visitor management, and gifting coordination.
• An aptitude for systems and technology.
• Ability to multitask, work under pressure, and meet tight deadlines.
• Ability to work independently as well as collaboratively in a team environment.
• Strong prioritization skills and sound judgment.

Why join our team

• We help you be your best through professional development opportunities, interesting work and supportive leaders.
• We foster a vibrant and inclusive culture where you can work with talented colleagues to create new solutions and have impact for colleagues, clients and communities.
• Our scale enables us to provide a range of career opportunities, as well as benefits and rewards to enhance your well-being.

Mercer is a business of Marsh (NYSE: MRSH), a global leader in risk, reinsurance and capital, people and investments, and management consulting, advising clients in 130 countries. With annual revenue of over $27 billion and more than 95,000 colleagues, Marsh helps build the confidence to thrive through the power of perspective. For more information about Mercer, visit mercer.com, or follow us on LinkedIn and

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Marsh is committed to embracing a diverse, inclusive and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, caste, disability, ethnic origin, family duties, gender orientation or expression, gender reassignment, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable l

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Marsh is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one anchor day per week on which their full team will be together in per