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Lead Software Engineer
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Lead Software Engineer
Virtusa- Posted an hour ago
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Job Description
- GWS Tech Support LeadThe GWS L1 Support Lead is the highest technical authority within the front-line support tier. You will be responsible for the technical integrity of the Google Workspace environment, overseeing complex configurations, security investigations, and the technical enablement of the L1 agent pool. You don't just manage the queue; you manage the health, security, and optimization of the entire Workspace tenant.Key Responsibilities1. Advanced Technical Escalation & ResolutionSupport: Act as the final technical stop for L1 agents before a ticket is moved to L2 or Google Premier Support.Mail Flow Architecture: Troubleshoot complex delivery issues involving MX records, SPF, DKIM, and DMARC failures across multiple domains.API & Integration Support: Oversee basic troubleshooting for third-party AppSheet integrations and Marketplace apps connected to the GWS environment.2. Security & Compliance EnforcementIncident Investigation: Lead investigations using the GWS Security Investigation Tool to identify malicious emails, file-sharing anomalies, or unauthorized access attempts.Data Loss Prevention (DLP): Design and audit DLP rules to prevent sensitive company data from leaving the Google Drive or Gmail environment.Vault & eDiscovery: Manage legal holds and data exports within Google Vault for HR or Legal department requests.3. Platform Optimization & GovernanceRelease Management: Stay ahead of the Google Workspace roadmap; test new features in a sandbox and decide when to roll them out to the production environment.Directory Management: Oversee the sync between the company's Identity Provider (Okta, Azure AD) and Google Cloud Directory Sync (GCDS).Chrome & Mobile Management: Lead the configuration of Chrome Browser policies and Mobile Device Management (MDM) for corporate-enrolled devices.
More Info
Key Skills
Mail Flow Architecture
Google Vault
MX records
DMARC
DKIM
Marketplace apps
Google Workspace
AppSheet
Chrome Browser policies
GWS Security Investigation Tool
Directory Management
About Company
Skills:
snowflake , PLSQL Development, Ms Azure, Devops, Node JS, ARM templates, Kafka, Cognos, Service NOW, Azure Ad, Rest Api, Unix, Private Cloud, Github, Express, JIRA, React Js, Jenkins, Oracle Pl Sql, AKS, CI CD, Virtue Networks, Type ORM, Unix Batch scripting, Application gateway, Event Hub