Job Description

JD:Support Engineer

Essential Job Functions

Familiarity with the Okta identity and access management (IAM) platform, its operation,

functions and processes

Assist with the transition of new and existing applications into Okta SSO and federation

services, while enhancing web access management, and directory service environment

Perform necessary platform configurations and configurations related to integrating

applications with Okta for SSO and federation services (OIDC and SAML2)

Manage existing integrations and support technical integration needs (design and

development) that facilitate connectivity between SSO, directory, and provisioning tools

Monitoring system operation and performance for potential problems
Researching, testing, and verifying proper functioning of software patches and fixes
Documenting design specifications, system configurations and standard operating

procedures (SOP's)

Support and troubleshoot end user password reset, account suspension, multifactor

authentication (MFA) and SSO issues

Create/delete groups, create/remove users, create/clear user tokens in groups, manage

group permissions, edit MFA factors, monitor and respond to ticket queue, run and

download reports

Occasionally support production changes and disaster recovery tests outside of normal

working hours

Required Qualifications

5+ years of professional experience in the Information Technologies field - Required
Bachelor's Degree or an equivalent combination of education and experience - Required
Experience with using and administering Okta - Required
Experience with assisting end user authentication issues - Required
Familiarity with single sign-on technologies (OIDC & SAMLs) -Required
Experience with assisting end user authentication issues - Required
Okta administration certification - Not required, but a plus
Supporting users in the Asian and European