Lead Software Engineer

UiPath Support Specialist

Location: PCS CHE- Chennai.

Years of Experience: 7-10 Years.

Job Summary: We are seeking a dedicated UiPath Support Specialist to join our team in a 24x7 rotational shift role. The ideal candidate will be responsible for monitoring, maintaining, and troubleshooting enterprise RPA bots in production. You will handle L1/L2 incident management via UiPath Orchestrator, perform root cause analysis on job failures, and resolve minor workflow/REFramework issues to maximize uptime.

Responsibilities

• Monitor and maintain RPA bots in production to ensure optimal performance.
• Manage L1/L2 incidents through UiPath Orchestrator, ensuring timely resolution.
• Conduct root cause analysis on job failures and implement corrective actions.
• Fix minor workflow and REFramework issues to enhance bot reliability.
• Collaborate with cross-functional teams to improve automation processes.
• Provide support during weekends and nights as part of the rotational shift schedule.
  
  

Mandatory Skills

• 5+ years of experience with UiPath Studio and Orchestrator.
• Strong exception-handling skills in RPA environments.
• Experience with ITSM tools, particularly ServiceNow.
• Excellent communication skills for effective collaboration.
• Flexibility to work in rotational shifts, including weekends and nights.
  
  

Preferred Skills

• Experience with Gen AI technologies.
• Knowledge of additional RPA tools and frameworks.
• Familiarity with Agile methodologies.
  
  

Qualifications

• Bachelor's degree in Computer Science, Information Technology, or a related field.
• Relevant certifications in UiPath or RPA technologies are a plus.
  
  

If you are passionate about automation and have the required skills, we encourage you to apply and join our dynamic team!