V
Lead Software Engineer
V
Lead Software Engineer
Virtusa- Posted a day ago
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Job Description
We are seeking a highly skilled and experienced Senior Customer Communications Management (CCM) Developer specializing in the SmartCommunications (SmartComm / Thunderhead) platform. Architecture & Template Development: Design and build complex, reusable, and dynamic document templates utilizing the SmartComm Advanced Template Designer (ATD) and Web Editor.
Data Modeling & Mapping: Create and maintain robust data schemas (XML, XSD, JSON) using the Data Modeler to accurately map enterprise data objects to template elements.
Interactive Communications: Configure interactive template logic using Draft Editor, Data Capture, and iPDF tools to empower business users with controlled editing capabilities.
System Integration: Integrate the SmartComm platform with upstream and downstream enterprise systems (CRMs, Guidewire, Duck Creek, Core Banking, or ERPs) utilizing Thunderhead/SmartComm APIs and web services.
Legacy Migration: Lead and support migration initiatives from legacy CCM tools (e.g., OpenText Exstream, Quadient Inspire, or Adobe Story Teller) over to the cloud-native SmartComm Conversation Cloud platform.
Batch & Post-Processing: Design and maintain scriptable Batch Configurations, Template Selectors, and Output Configurations for high-volume enterprise document distribution.
Environment & Change Management: Manage the deployment and orchestration of SmartComm Appliances across Cloud and Hybrid environments. Oversee version control and the migration of shared assets between DEV, UAT, and PROD.
Technical Leadership: Provide technical mentorship to junior developers, conduct code/template reviews, enforce best practices (naming conventions, asset reuse), and lead troubleshooting/root-cause analysis for production issues.
Experience: 6 to 8 years of dedicated experience in Customer Communications Management (CCM), with at least 4+ years of hands-on expertise in the SmartCommunications (Thunderhead) platform.
Core Modules: Mastery of SmartComm components: Data Modeler, Advanced Template Designer (ATD), Web Editor, Draft Editor, and Style Sets.
Data Standards: High proficiency in handling XML/XSD, JSON, and XPath/XSLT for sophisticated conditional data logic.
Integration Ecosystem: Strong working knowledge of REST/SOAP APIs and utilizing SmartComm APIs for system hooks.
Methodology: Proven experience working in Agile/Scrum delivery environments.
Data Modeling & Mapping: Create and maintain robust data schemas (XML, XSD, JSON) using the Data Modeler to accurately map enterprise data objects to template elements.
Interactive Communications: Configure interactive template logic using Draft Editor, Data Capture, and iPDF tools to empower business users with controlled editing capabilities.
System Integration: Integrate the SmartComm platform with upstream and downstream enterprise systems (CRMs, Guidewire, Duck Creek, Core Banking, or ERPs) utilizing Thunderhead/SmartComm APIs and web services.
Legacy Migration: Lead and support migration initiatives from legacy CCM tools (e.g., OpenText Exstream, Quadient Inspire, or Adobe Story Teller) over to the cloud-native SmartComm Conversation Cloud platform.
Batch & Post-Processing: Design and maintain scriptable Batch Configurations, Template Selectors, and Output Configurations for high-volume enterprise document distribution.
Environment & Change Management: Manage the deployment and orchestration of SmartComm Appliances across Cloud and Hybrid environments. Oversee version control and the migration of shared assets between DEV, UAT, and PROD.
Technical Leadership: Provide technical mentorship to junior developers, conduct code/template reviews, enforce best practices (naming conventions, asset reuse), and lead troubleshooting/root-cause analysis for production issues.
Experience: 6 to 8 years of dedicated experience in Customer Communications Management (CCM), with at least 4+ years of hands-on expertise in the SmartCommunications (Thunderhead) platform.
Core Modules: Mastery of SmartComm components: Data Modeler, Advanced Template Designer (ATD), Web Editor, Draft Editor, and Style Sets.
Data Standards: High proficiency in handling XML/XSD, JSON, and XPath/XSLT for sophisticated conditional data logic.
Integration Ecosystem: Strong working knowledge of REST/SOAP APIs and utilizing SmartComm APIs for system hooks.
Methodology: Proven experience working in Agile/Scrum delivery environments.
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About Company
Skills:
Cassandra, Json, Sql, Kafka, Elastic Search, Real-time decisioning, NBAD framework, Pega CDH, Agile environments, Object-oriented programming, Pega CSSA Certification, Pega Decisioning Consultant, Pega CDH 8.X or higher
Skills:
Java, Springboot, CSS, Node.js, Json, HTML, Sql, Angular, Nosql, React, Gcp, Javascript, Typescript, Restful Apis, Azure, AWS, WebSockets, AI-assisted software development tools
Skills:
Access Points, Json, Encryption, Workday Studio, Authentication, Boomi, Soap, Smp, Xml, Mulesoft, Rest Apis, e-document transmission protocols, EU ViDA, KSeF, Avalara E-Invoicing, global tax compliance frameworks, Peppol Network Architecture, electronic document exchange standards, Security, sdi, Azure Integration Services, UBL, Sml, middleware technologies, Peppol, SII, ERP integrations, Digital Signatures, compliance requirements
Skills:
CSS, Javascript, Soap, Xml, HTML, Json, REST, E-bonding, ServiceNow development, Domain separation
Skills:
APEX, Rest Apis, Flows, Salesforce integrations, Salesforce Revenue Cloud, SOAP APIs, Platform Events, Agentforce solutions, Agentic AI, Gearset, AI technologies