Lead Software Engineer

Who We Are:

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform consists of modular, multi-tenant services. Our businesses can choose the solutions that work for them, or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers and track orders. Just last year, Cimpress generated $2.88B in revenue through customized print products, signage, apparel, packaging and more.

About the role:

As a Lead Software Engineer at Cimpress Technology, you will play a pivotal role in creating innovative software solutions that drive success for both our customers and Cimpress-owned businesses. You'll work closely with stakeholders to design and architect systems that are scalable, reliable, and secure, leveraging both the MCP Platform and cutting-edge industry technologies.

In this role, you will have the unique opportunity to collaborate directly with customers, gaining insights into their challenges and goals. Your expertise will enable you to craft tailored solutions while promoting best practices across teams. You'll also be instrumental in gathering and validating critical product feedback, ensuring that our platforms evolve in ways that deliver maximum value.

As part of your responsibilities, you will help customers overcome operational challenges, acting as a trusted technical advisor to guide them through complex architectural decisions. This role offers a global scope, with occasional travel to international sites, including Cimpress businesses, manufacturing facilities, and third-party partners, to gain firsthand insights and strengthen partnerships.

What we are looking for:

We are searching for an energetic, self-motivated Lead Software Engineer with strong technical, analytical, organizational, and collaboration skills to work in the BoxUp Engineering team.

You are comfortable in a rapidly evolving environment, taking on new and diverse responsibilities based on the needs of the business. You are self-directed with a strong bias for action who takes accountability for your performance and are comfortable working independently or on cross-functional, global teams.

You have a deep understanding of architecture, cloud-native design, and what good looks like beyond code generation, are proficient in context engineering, managing multiple coding agents, and articulating clear intent to LLMs.

What will you do:

● Collaborate with product managers to understand the business use cases, define software requirements and specifications.

● Establish and promote best practices for coding, testing, and system design. Conduct regular code reviews and maintain a high bar for technical excellence, ensuring the team adheres to engineering standards.

● Demonstrate the ability to guide AI tools, audit their output for accuracy, and redirect them when they fail.

● Understand that speed never replaces reliability; agents cannot manage infrastructure without GitOps and human oversight.

● Drive the exploration of new technologies, tools, and frameworks. Lead proof-of-concept (PoC) initiatives to assess feasibility and technical viability. Tackle some of the most complex technical challenges facing the organization.

● Contribute individually towards software deliverables and own them throughout the lifecycle; design and implement Backend APIs, integrate the APIs with data stores, build user friendly UIs, implement observability and monitoring tools like New Relic.

● Provide guidance to junior engineers, fostering a culture of learning and collaboration.

● Troubleshoot and resolve software defects and performance issues.

● Conduct code reviews to maintain high standards of code quality and consistency. ● Document software designs, processes, and APIs for team reference.

● Lead end to end solutions for a software project and coordinate work across other software engineers.

● Lead the design and architecture of complex, large-scale systems, ensuring they are modular, maintainable, and optimized for scalability and performance. Identify opportunities to improve or refactor legacy systems.

● Ensure that systems are designed to be highly performant and scalable to handle growth and increased traffic. Analyze and optimize bottlenecks in the application, database, and infrastructure.

Your qualifications:

● Excellent communication and interpersonal skills, capable of influencing and collaborating across diverse teams.

● Deep technical expertise in relevant programming languages (e.g, TypeScript, Node) and modern frameworks (e.g. React, Next), as well as experience with both front-end and back-end technologies.

● Experience with AI assisted/native software engineering is a plus

● Experience in designing and architecting scalable, distributed systems, including microservices, cloud-based applications, and high-traffic environments.

● Have experience with DevOps practices and infrastructure-as-code tools (e.g., Terraform, Ansible, etc.).

● Have experience with cloud platforms (e.g., AWS, GCP, Azure) and containerization technologies (e.g., Docker, Kubernetes).

● Have experience working with databases; have worked with at least one relational database; know about NoSQL databases.

● Have excellent problem-solving skills and the ability to think strategically about system architecture, product delivery, and long-term scalability.

● Have experience leading project delivery, sprint planning,

● Write clean, testable code; have a knack for automation test suites on CI/CD pipelines.

Must Have:

● Bachelor's degree in Mathematics, Computer Science, Engineering, or any related field.

● 7+ years of relevant software development experience with at least 3-5 years in a senior or leadership role (e.g., Senior Software Engineer, Tech Lead, etc.)

As a Lead Software Engineer, you'll be expected to collaborate with multiple teams across the globe, understand the business domain, design solutions, and shape technical direction without requiring much direct supervision and direction.

Why you'll love working here:

Being at Cimpress means you don't see work as just a building, a desk, or a manufacturing floor. You see it as a chance to advance in your career and life. We strive to give you everything you need to learn, grow, and succeed. We're constantly pushing boundaries and broadening our horizons through innovation, collaboration, and perpetual exposure to what's next. We embrace the chance to operate outside of our comfort zone to discover what we're capable of. Some might call that a challenge; we call it another great day at work.

For this role, occasional travel will be required to meet with business stakeholders, and platform teams, and collaborate on exciting initiatives.

Equal Opportunity Employer:

Cimpress is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive and, in fact, in many cases, we strive to do more than the law requires.

We're Remote-First:

In 2020, Cimpress adopted a Remote-First operating model and culture. We heard from our team members that having the freedom, autonomy and trust in each other to work from home and, the ability to operate when they are most productive, empowers them to be their best. Vista also provides collaboration spaces for team members to work physically together when it's safe to do so and when in-person collaboration will deliver the best results. Currently we are enabled to hire remote team members in over 30 US States as well as several countries in Europe, including Spain, Germany, UK, Czech Republic, the Netherlands and Switzerland.