Role: AI Software Development Lead
Function: Engineering
Type: Full-time
Industry: AI, Medical SaaS
About Company
A medical AI SaaS company building software for the U.S. dental market.
The company helps dental teams run smoother, grow revenue, and improve patient experience. It replaces scattered tools and manual work with one integrated platform trusted by thousands of practices.
The platform brings analytics, scheduling, communications, payments, and marketing automation into a single system.
Position Overview
You'll spearhead the technical development of AI-powered products that automate patient interactions for hundreds of dental practices. You'll architect and build voice and chat-based AI systems handling thousands of conversations daily while maintaining HIPAA compliance. As the conversational AI chatbot stabilizes, you'll take technical leadership of additional AI initiatives across the platform.
Role & Responsibilities
- Lead technical development of conversational AI chatbot from current phase through production scale
- Define technical strategy and architecture for AI-powered features across the platform
- Design and implement scalable AI conversation systems handling voice and chat across multiple channels
- Architect LLM integration strategies balancing response quality, latency, and cost optimization
- Design multi-turn conversation flows with state management and context retention using LangChain
- Integrate with practice management systems (Dentrix, Open Dental, Eaglesoft) for real-time data synchronization
- Provide technical mentorship to junior developers and collaborate across US-India time zones
Must Have Criteria
- 7+ years of software development in Python experience with demonstrated progression of responsibility
- 2+ years of hands-on experience building and deploying AI/ML systems in production
- Prior experience building chatbots, voice assistants, or conversational AI systems in production
- Proven track record of shipping LLM-based applications (GPT-4, Claude) in production environments
- Strong proficiency in Python for AI systems development
- Experience with LLM frameworks like LangChain, LlamaIndex for orchestration
- Experience leading technical initiatives or mentoring development teams
Nice to Have
- Experience building voice AI systems or telephony integrations (Twilio, Vonage)
- Knowledge of healthcare/HIPAA compliance requirements
- Bachelor's/Master's degree from IITs/IIMs or equivalent top-tier institutions
- Previous experience in SaaS or B2B product companies
- Background in NLP or speech recognition technologies
What We Offer
- High ownership and autonomy in building cutting-edge AI products
- Direct impact on thousands of dental practices and patient experiences
- Flexible scheduling and support for growth and development
- Opportunity to work with latest LLM technology in healthcare applications
- Cross-functional collaboration in a mission-driven, execution-heavy environment
