About HighLevel:
HighLevel is an AI powered, all-in-one white-label sales & marketing platform that empowers agencies, entrepreneurs, and businesses to elevate their digital presence and drive growth. We are proud to support a global and growing community of over 2 million businesses, comprised of agencies, consultants, and businesses of all sizes and industries. HighLevel empowers users with all the tools needed to capture, nurture, and close new leads into repeat customers. As of mid 2025, HighLevel processes over 4 billion API hits and handles more than 2.5 billion message events every day. Our platform manages over 470 terabytes of data distributed across five databases, operates with a network of over 250 microservices, and supports over 1 million hostnames.
Our People
With over 1,500 team members across 15+ countries, we operate in a global, remote-first environment. We are building more than software; we are building a global community rooted in creativity, collaboration, and impact. We take pride in cultivating a culture where innovation thrives, ideas are celebrated, and people come first, no matter where they call home.
Our Impact
As of mid 2025, our platform powers over 1.5 billion messages, helps generate over 200 million leads, and facilitates over 20 million conversations for the more than 2 million businesses we serve each month. Behind those numbers are real people growing their companies, connecting with customers, and making their mark - and we get to help make that happen.
About the Role:
We're looking for a Lead SDET to drive quality across multiple CRM core modules, lead and grow SDETs, and act as a trusted quality authority across product and engineering. This role is for someone who defines quality strategy, drives automation at scale, mentors teams, and takes a firm stand when quality is at risk even under intense delivery pressure.
Responsibilities:
- Own end-to-end quality across multiple CRM core modules and teams, acting as the final authority on release readiness
- Define and drive quality strategy, identifying systemic gaps in process, tooling, and executionand closing them sustainably
- Lead, mentor, and nurture SDETssetting clear expectations, guiding prioritization, and raising the overall quality bar
- Establish and execute a strong automation vision, ensuring scalable, reliable coverage and supporting the team in automating complex workflows and integrations
- Plan and strategize testing for releases, balancing speed, risk, and coverage while adapting to changing priorities
- Partner closely with Product, Engineering, Support, and Leadership to surface risks early and influence decisions with data
- Advocate firmly for qualitytaking a stand to hold or delay releases when necessary, even under delivery pressure
- Build a culture of ownership, accountability, and customer-first thinking across teams
- Drive change with empathy and clarity, pushing improvements with minimal friction while staying firm on standards
Requirements:
- 7+ years of experience testing complex web applications or B2B SaaS platforms
- Proven experience leading SDETs or quality initiatives across teams
- Extensive hands-on experience with test automation frameworks (Playwright, Cypress, Selenium, etc.) and scalable test design
- Strong background driving team-wide automation goals and outcomes
- Expertise in API testing, performance/load testing, and backend validation
- Deep understanding of system architecture, databases, integrations, and distributed systems
- Hands-on experience with CI/CD pipelines and cloud-native environments
- Ability to debug complex issues across services and environments
- Excellent communication skillsclear, assertive, and effective with all stakeholders
- Strong product sense and a customer-first quality mindset
EEO Statement:
The company is an Equal Opportunity Employer. As an employer subject to affirmative action regulations, we invite you to voluntarily provide the following demographic information. This information is used solely for compliance with government recordkeeping, reporting, and other legal requirements. Providing this information is voluntary and refusal to do so will not affect your application status. This data will be kept separate from your application and will not be used in the hiring decision.
We may use artificial intelligence (AI) tools to support parts of the hiring process, such as reviewing applications, analyzing resumes, or assessing responses. These tools assist our recruitment team but do not replace human judgment. Final hiring decisions are ultimately made by humans. If you would like more information about how your data is processed, please contact us.
