Lead Site Reliability Engineer

• Provide leadership in designing and implementing reliable, scalable, and secure infrastructure solutions.
• Develop and maintain observability solutions, ensuring visibility into system performance using native Azure Cloud solutions.
• Define and track SLIs, ensuring compliance with SLOs and SLAs.
• Lead incident response efforts, conduct root cause analysis, and implement preventive measures to minimize downtime.
• Automate infrastructure provisioning, configuration and management using Terraform & Ansible.
• Build and maintain robust Observability pipelines to support automated deployments and continuous monitoring practices.
• Continuously analyze system health and optimize performance by identifying and resolving bottlenecks.
• Work with our BCDR team to minimize business impact during failures and measure the quality of services.
• Work with Cloud Governance team to monitor cloud infrastructure spending and implement cost-saving strategies.
• Implement centralized logging, metric collection, and distributed tracing for troubleshooting and debugging.
• Deploy, Manage and Monitor containerized workloads.
• Maintain configuration consistency and compliance across cloud environments using tools like Ansible.
• Partner with software development teams to integrate reliability best practices into the application development lifecycle.
• Conduct detailed post-mortems, document learnings, and drive improvements to reduce future incidents.
• Develop automation scripts in Python, Bash, or other languages to reduce manual efforts and improve efficiency.
• Provide mentorship to junior engineers, fostering a culture of learning and continuous technical growth.
• Research and evaluate new technologies, tools, and methodologies to improve system reliability and efficiency.
• Maintain detailed documentation on infrastructure, monitoring setups, incident responses, and best practices.

Qualifications

• Bachelors degree in Computer Science, Engineering, or a related field.
• 10+ years in Observability, DevOps, and Site Reliability Engineering (SRE).
• At least 2 years of experience in defining Observability KPIs for both on-premises and cloud environments.
• Strong experience with cloud platforms (AWS, Azure, GCP) and cloud-native technologies.
• Passion for automation, reducing toil and implementing reliability-focused best practices.
• Deep knowledge of services/tools like Grafana, PowerBI, Prometheus, Azure Monitor, Application Insights & Azure Metrics.
• Expertise in Terraform, Ansible, Chef, and CI/CD pipeline tools like GitHub Actions, Jenkins, and GitOps methodologies.
• Working understanding of load balancing, authentication (AAA), encryption, and network parameters monitoring.
• Strong troubleshooting skills and experience handling on-call incidents and post-mortem analysis.
• Ability to work cross-functionally, drive technical discussions, and mentor junior engineers.
• Ability to work in a dynamic team environment and possess time management skills to meet deadlines.
• Sense of ownership and pride in your performance and its impact on the companys success.
• Critical thinker with problem-solving skills.
• Good interpersonal and communication skills.