Lead ServiceNow Developer

ServiceNow Developer – ITOM (Discovery & Service Mapping)

Role Overview

We are looking for a skilled ServiceNow ITOM Developer with deep expertise in Discovery and Service Mapping to design and deliver scalable IT operations solutions.

You will play a key role in improving CMDB accuracy, infrastructure visibility, and service-aware operations, leveraging automation, integrations, and best practices aligned with CSDM and ITIL frameworks.

Key Responsibilities

• ITOM Development
  
  

Design, develop, and enhance ServiceNow ITOM modules (Discovery, Service Mapping, CMDB, Event Management)

Build scalable solutions aligned with enterprise architecture and platform best practices

• Discovery (Primary Focus)
  
  

Implement and manage ServiceNow Discovery for CI identification and CMDB population

Configure and maintain MID Servers, probes, sensors, and schedules

Troubleshoot discovery issues and improve coverage and success rates

Develop custom patterns for hybrid and cloud environments

• Service Mapping (Primary Focus)
  
  

Design end-to-end service maps for critical business services

Identify dependencies across applications and infrastructure

Maintain accurate topology for impact and root cause analysis

• CMDB & CSDM Governance
  
  

Ensure CMDB data quality, reconciliation, and normalization

Align data models with CSDM framework

Maintain CI relationships using discovery and mapping data

• Integration & Automation
  
  

Build integrations using REST/SOAP APIs, IntegrationHub, and third-party tools

Enable automation for event correlation and orchestration

• Collaboration & Delivery
  
  

Work with ITSM, Infra, Cloud, and App teams to translate requirements into solutions

Participate in Agile/Scrum delivery cycles

Provide technical guidance and documentation

Required Skills & Experience

Core Skills

Strong Hands-on Experience In

ServiceNow ITOM (Discovery & Service Mapping)

CMDB lifecycle and CSDM implementation

Expertise In

MID Servers, probes, sensors, pattern development

ServiceNow scripting (JavaScript, Glide API)

Technical Knowledge

Networking protocols: SSH, SNMP, WMI, HTTP

Cloud platforms: AWS / Azure / GCP

ITIL processes: Incident, Change, Problem

APIs & system integrations

Good to Have

Agent Client Collector (ACC) / Cloud Discovery

DevOps / CI-CD integrations

Education & Certifications

Bachelor's degree in Computer Science / IT or equivalent

Preferred Certifications

CSA (Certified System Administrator)

CIS – Discovery / Service Mapping / ITOM