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.Support in defining key performance measurements for each function within the Infrastructure and Operations function in conjunction with both Service Owners and/or Global Process Owners . Support in linking data driven performance metrics to CSI and service roadmaps . Ensure timely deliveries from key partners (internal and external) . Ensure alignment of the various measurements to have a coherent framework for performance management which supports the overall objectives of Infrastructure and Operations . Establish the performance management reporting cycle with regular reporting and follow up on the measurements . Assist in implementing the tools and reports necessary to support performance management . Prepare communication of overall IT performance towards key stakeholders
A successful Lead Service Capacity & Performance Management should have:
Total experience of 5-7 years . Minimum of 3 years experience in ITSM related position(s) including Service Reporting & Capacity Management . Good technology awareness . Develop and maintain a capacity planning framework that ensures the organization's IT infrastructure can meet business demands. . Analyze historical data and trends to predict future capacity requirements. . Collaborate with IT teams to identify potential capacity bottlenecks and develop strategies to mitigate them. . Design and implement a performance management framework that monitors and analyses IT service performance. . Develop and maintain performance metrics, dashboards, and reports to ensure proactive identification of performance issues. . Collaborate with IT teams to identify and resolve performance-related issues. . Contribute to the design and implementation of the Digital Operations Centre, focusing on capacity and performance management aspects. . Collaborate with other teams to integrate capacity and performance management with other digital operations functions, such as monitoring, incident management, and problem management. . Evaluate and recommend capacity and performance management tools that align with the organization's technology strategy. . Collaborate with IT teams to implement and maintain these tools. . Develop and maintain processes and procedures for capacity and performance management, aligning with industry best practices (e.g., ITIL). . Collaborate with IT teams to ensure adherence to these processes and procedures. . Communicate capacity and performance management plans, progress, and issues to stakeholders, including IT leadership, business stakeholders, and vendors. . Collaborate with stakeholders to ensure alignment and understanding of capacity and performance management initiatives.
If you're ready to take on the challenge of this exciting role, apply now to join a team that values expertise and innovation!
Michael Page has five decades of expertise in professional services recruitment. We were established in London in 1976, and over this period we've grown organically to become one of the best-known and most respected consultancies, with an office network spanning six continents.
While size has its advantages, it doesn't define us - the nature of our organic growth means that each new office is integrated into the region that it serves. It also means that as an employer looking to hire, or as a candidate aiming to grow your career you have the best of both worlds; a team that understands the market and geography you operate in, plus the resources and expertise of an international network at your disposal.
Job ID: 149223211
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