Lead/ Senior Windows Application Support

Job Description:

• Proven L3 application support experience in Windows Server environments (non-negotiable).
• Strong hands-on knowledge of:
• Windows Server administration
• IIS configuration & tuning
• Windows Services lifecycle and troubleshooting
• Legacy Microsoft ecosystems (e.g., .NET 2.0/3.5, IIS 7.0)
• Windows patching and update management at scale.
• ITIL process familiarity; practical experience with major ticketing tools (ServiceNow, Jira).
• Exposure to AWS and containerization (Docker, Kubernetes).
• DevOps fundamentals: CI/CD, version control, scripting, environment promotion.
• Infrastructure-as-Code and automation: Terraform, Ansible, AWS CDK, CloudFormation.
• GitLab and GITHUB (SCM + CI/CD) hands-on experiencepipelines, runners, artifacts, approvals.
• Excellent communication, stakeholder management, and the ability to thrive in production-critical settings.
• Flexibility to support post-business hours deployments, weekends, public holidays, and on-call rotations.