Job Description

We are seeking an experienced Lead / Senior Software Engineer to design, implement, and optimize Zuora billing solutions while collaborating with cross-functional stakeholders to drive business success.

Responsibilities

Work closely with the customer to gather requirements, design solutions, and estimate efforts
Collaborate with Business Operations, Finance, and Business Analysts to gather and understand business requirements
Design and enhance workflows to meet business needs
Manage a small team and coordinate deliverables while communicating effectively with all stakeholders
Deliver system development, testing, and deployment with minimum handholding
Troubleshoot and resolve production issues and configurations related to Zuora integrations and data flows in a timely manner
Implement performance improvements to ensure optimal system performance
Support the DevOps team in automating Zuora deployments and ensure successful changes to production
Develop and maintain technical documentation related to Zuora implementations, design specifications, test plans, and user guides
Conduct code reviews and provide technical guidance to junior developers
Provide support and training to end-users and stakeholders on Zuora functionalities and best practices
Participate in regular meetings with stakeholders to discuss project progress, issues, and solutions

Requirements

5-15 years of experience in IT, with a track record in implementing, maintaining, and improving platforms in Billing
Understanding of the Zuora platform, Zuora Admin, Zuora objects, and APIs
Expertise in Zuora Invoice template creation and updating, including Payments, Bill runs, billing document posting, Invoice, CM & HTML templates
Knowledge of Product Catalog, Charge Models, and Subscription lifecycle management, including create, update, renew, and cancel processes
Experience with Zuora Order line-item feature, including creating Order line-items and Invoice order line items
Skills in reconciliations and troubleshooting for month-end processes, along with mass create/update/delete operations at/for multiple objects
Proficiency in developer tools and Postman tools
Experience integrating with ecommerce, payment gateways, data analytics platforms, and tax systems, including Salesforce, Zuora APIs, and Payment Gateways
Familiarity with Zuora Workflow to automate new workflows and enhance existing ones
In-depth knowledge of Admin features and setups, including Roles, Permissions, and Billing templates
Ability to support day-to-day queries and analysis from business, finance, dev, QA, and other stakeholders
Understanding of Zuora product updates, industry trends, and best practices to ensure optimal system performance