Lead Senior Associate

Job Title: Lead Senior Associate | Salesforce Apex Development | Hyderabad | Engineering as a Service/ Operate

Sr. Salesforce Engineer- Service

Job Title

Sr. Salesforce Engineer- Service

Job Description

- Design, build, and ship well-tested features while setting high standards for code quality and maintainability

- Develop advanced Apex (triggers, classes, queueable, schedulable) for Work Orders, Service Appointments, Assets, and FSL entities.

- Build enterprise grade LWCs for dispatcher console extensions, technician mobile UI, and service timeline components.

- Implement robust integrations with CTI, IVR, scheduling engines, inventory/ERP using REST/SOAP and Platform Events.

- Customize and extend FSL Core: Service Resources, Territories, Skills, Shifts, Work Types, and Maintenance Plans.

- Engineer custom scheduling and optimization logic (travel time, capacity models, load balancing) using FSL APIs.

- Implement Omni Channel routing, presence, case/work order assignment rules with Apex/LWC support.

- Troubleshoot complex scheduling, mobile sync, routing, and dispatch failures across multi system integrations.

- Optimize Apex, SOQL, and async processing for large case, work order, and appointment volumes.

- Create reusable Apex frameworks, utility classes, LWC helpers, and test data factories.

- Deliver high-quality unit/integration tests and support CI/CD pipelines for FSL-focused releases.

- Leverage Agentforce Vibes, Salesforce Copilot and other AI-assisted coding to accelerate delivery and code quality.

- Create design docs including data models, sequence diagrams, and integration specs.

Academic

Bachelor's in Computer Science or related field or equivalent work experience

Salesforce PD1 certification

Business Experience

7-9 Years of experience

Key Experience/Competencies

- Hands on experience with Apex, Lightning (LWC), and SOQL/SOSL.

- Hands‑on experience with SOAP, REST, and Bulk APIs, including API design, development, and management.

- Strong understanding of the Salesforce platform, Service Cloud, Salesforce FSL including its architecture, capabilities and constraints.

- Good understanding of DevOps practices and tools such as Copado and Jenkins, including designing and optimizing CI/CD pipelines.

- Experience in building scalable data models, security models, and complex technical solutions for Sales and Sales Operations

- Experience with middleware products for integration

- Experience in Agentforce, Copilot, AI‑powered development practices, prompt engineering standards, and smart coding accelerators to enhance team productivity and technical design quality.

- Experience working in Scrum/Agile based development environment

- Self-driven and ability to handle handles ambiguity and escalations.

- Excellent Stakeholder communication (Written/verbal). Ability to translate business outcomes into technical direction, set expectations and tradeoffs clearly.

Experience/Competencies (Nice to Have)

- Proficiency in modern JavaScript beyond basic LWC usage