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This position is the single point of contact for identified system(s) and assumes overall responsibility and ownership of all assigned Systems for Sales - managing the execution of various projects on an ongoing basis. Additionally, this position is responsible towards exercising budgetary control over no. of projects/hours spent under each System.
This position is also responsible for Commercial Management, Vendor Management, Market Evaluation of new solutions, Solution and design management, Project management, Management of Service Level Agreements and Service Level Objectives.
Job Context: This position is the single point of contact for identified system(s) and assumes overall responsibility and ownership of all assigned Systems for Sales - managing the execution of various projects on an ongoing basis. Additionally, this position is responsible towards exercising budgetary control over no. of projects/hours spent under each System.
This position is also responsible for Commercial Management, Vendor Management, Market Evaluation of new solutions, Solution and design management, Project management, Management of Service Level Agreements and Service Level Objectives.
Job Challenges: . Striking a balance between multiple projects/conflicting organizational priorities
. Addressing frequent changes in project priorities caused by changing business scenarios
. Managing complex vendor organisation
. Interdependent projects across technologies
. Managing user expectations in the changed scenario
| KRA (Accountabilities) (Max 1325 Characters) | Supporting Actions (Max 1325 Characters) | |
|---|---|---|
| KRA1 | Program and Project management and execution | 1. Review high-level deliverables across projects. 2. Implement review and quality assurance procedures in accordance with the contract. 3. Minimize risk and shares best practices across multiple projects - Identifies and mitigates projects risk across projects. 4. Review the status reports of systems across projects and addresses issues as appropriate 5. Compile with and enforces standard policies and procedures of the department and organization 6. Ensure compliance with organizations and /statutory guidelines/regulations and participate in Audit reviews. 7. Monthly reporting to stakeholders using dashboards and reports |
| KRA2 | Manage Stakeholder expectations and relationship. | 1. Serve as key participant in team and stakeholder meetings -in fact, drives the agenda for some of these meetings. 2. Effectively communicates relevant project/practice information to superiors and peers in other practices. 3. Monitor the user issues and ensuring systems stability in production. 4. Manage day-to-day stakeholder interaction and expectations for multiple or large-scale projects. 5. Anticipate stakeholders needs and proposes alternative business solutions. |
| KRA3 | Contract Management | 1. Manage the responsibilities outlined in Agreement & Statement of Work 2. Manage amendments to SOW, Service Level Exhibits, Annexure, Estimation Models etc. 3. Understand and interpret terminologies used in Contract in cases of ambiguity 4. Set up and Monitor various SLA/SLO at Program, Application Development and Application Maintenance level 5. Periodic review of SLS/SLO and make suitable amendments |
| KRA4 | Solution , Design and Architecture Review. | 1. Review the solution design of major projects. 2. Validate the infrastructure requirements to meet the scalability and robustness of the solution required by business 3. Finalise the architecture and system design in accordance with the current technology footprint and future requirements 4. Validate the integration requirements to ensure that there are no points of failure |
Job ID: 146012293
