How You'll Help Us Keep Climbing (Overview & Key Responsibilities)
Salesforce Platform Leadership
- Serve as the senior subject matter expert for Salesforce architecture, platform capabilities, governance, and best practices.
- Lead the design, optimization, and standardization of Salesforce processes, ensuring scalability, compliance, and long-term sustainability.
- Provide mentorship, technical guidance, and governance oversight across teams involved in Salesforce development and administration.
Advanced Release Management & DevOps (Copado / CI/CD / GitLab)
- Own and mature the end-to-end release management process across all Salesforce environments.
- Architect and optimize Copado CI/CD pipelines, ensuring streamlined deployments, proper version control, and environment integrity.
- Oversee configuration, maintenance, and enhancement of Copado pipelines, user stories, and deployment jobs.
- Direct and execute complex metadata and code deployments across Dev, UAT, and Production environments.
- Implement automated testing, static code analysis, and compliance frameworks to enhance release quality.
- Establish and enforce GitLab branching standards aligned with enterprise DevOps practices.
Strategic Collaboration & Stakeholder Engagement
- Act as the primary liaison between engineering, QA, business stakeholders, and leadership to drive alignment on release schedules, roadmap priorities, and platform enhancements.
- Translate high-level business requirements into robust, scalable technical solutions.
- Influence cross-functional teams and guide decision-making to ensure platform stability and strategic alignment.
Advanced Salesforce Administration & Solution Design
- Oversee day-to-day platform operations, including user access management, profiles, permission sets, and licensing strategy.
- Architect and deploy advanced Salesforce solutions using Flows, dynamic layouts, record types, approval processes, dashboards, and reporting frameworks.
- Lead the design and optimization of data models, automation, integrations, and scalable process designs.
- Ensure seamless integration across Salesforce and external systems, APIs, middleware, and platform services.
- Validate, test, and approve complex system changes prior to deployment, ensuring platform reliability.
Agile Delivery & Continuous Improvement
- Lead participation in Agile ceremonies including sprint planning, refinement, and retrospectives.
- Drive continuous improvement initiatives across platform automation, data quality, release processes, and system performance.
- Proactively identify opportunities to advance CRM functionality, user experience, and system efficiency.
What You Need To Succeed (Minimum Qualifications)
- Bachelor's Degree in Business, Computer Information Systems, or related field
- 7+ years of hands-on Salesforce Administrator experience, with significant exposure to Sales and Service Cloud.
- Salesforce Certified Administrator required
- Salesforce development background (Apex, SOQL, LWC basics) is a strong plus.
- Extensive DevOps and release management experience, especially with GitLab and Copado.
- Mastery of Salesforce Flow and other declarative automation tools.
- Exceptional communication, leadership presence, and cross-functional collaboration skills.
Behavioral Competencies
- Lead initiatives with high accountability, create a collaborative environment with a solution-based approach.
- Serve as a trusted advisor and mentor for the team offering technical advice.
- Ability to communicate with precision, engaging team and stakeholders to build trust and reliable working relationships across cross-functional teams and geographies enabling organizational alignment.
- Ability to set priorities with the team by understanding interdependence, inspiring team members with consistent focus, quality output, and timelines.
- Constantly keep oneself updated on current technology & trends to drive innovative decisions through piloting forward-thinking approaches to complex problems in one's own area of work.
- Inquisitive to understand customer priorities and business challenges while creating value for technical solutions.
What Will Give You a Competitive Edge (Preferred Qualifications)
- Advanced Administrator or Admin Super Set certification strongly preferred
- Experience mentoring junior admins or leading small technical teams.
- Functional knowledge of the airline business or airline IT processes; B2B Partnerships
About The Company
Delta Air Lines (NYSE: DAL) is the U.S. global airline leader in safety, innovation, reliability and customer experience. Powered by our employees around the world, Delta has for a decade led the airline industry in operational excellence while maintaining our reputation for award-winning customer service. With our mission of connecting the people and cultures of the globe, Delta strives to foster understanding across a diverse world and serve as a force for social good.
In 2026, Delta was recognized by Fortune with a No. 11 placement on
Fortune's Top 50 Most Admired Companies list, our 13th year in a row. The company's strong management and commitment to providing elevated experience and premium products also secured a No. 1 ranking out of the eight airlines on the list.
Delta's people-first culture continues to be recognized, earning the airline a spot on
2026Glassdoor's Top 100 Best Places to Work list for the 9th time. Delta is the highest ranked airline on the list.
Additionally, Delta earned a coveted spot, on
Fast Companys list of the
Most Innovative Companies, in 2026. The airline was recognized for its advancements in Sustainable Aviation Fuel (SAF) and Wi-Fi revolution that is working to ensure the future of travel is connected.
About The Delta Technology Hub (DTH), Bangalore
Delta has fast emerged as a customer-focused, innovative-led, technology-enabled business. The Delta Technology Hub will contribute directly to these objectives. It will sustain our long-term aspirations of delivering niche, IP-intensive, high-value, and innovative solutions. It supports various teams and functions across Delta and is an integral part of our transformation agenda, working seamlessly with a distributed team to create memorable experiences for customers.
Why join
- Technology is a key enabler of the differentiated services that Delta provides. At the DTH, you get the opportunity to work on projects with a significant impact on business outcomes and customer experience.
- Deepen your knowledge by taking part in multifaceted learning and development programs exposure to extensive internal and partner repositories, institutional affiliations, and industry SIG (Special Interest Groups) partnerships.
- Collaborate with research, innovation and IP co-development partners.
- Immerse yourself in an employee-centric culture.
- Develop deep and broad intuition for business on airline operations while retaining focus on innovative technology driven solutions.
- Avail a full range of benefits that support you and your family: Insurance, Commute, Meals, and Special Travel opportunities.
Role Summary
Benefits and Perks to Help You Keep Climbing
We are seeking an accomplished Lead Salesforce Administrator to lead the strategic management, optimization, and governance of our Salesforce ecosystem. This role requires deep expertise in Copado, CI/CD pipelines, GitLab branching strategies, and enterprise level release management, as well as the ability to influence cross-functional decision-making and drive scalable platform solutions. The Lead Salesforce Administrator will serve as both a technical expert and a trusted business partner, guiding the long-term evolution of our Salesforce platform.
