Role Description
The Lead – HR Business Partner (Retail/Stores) will own end-to-end HR for the frontline retail workforce, ensuring optimal manpower availability, store leadership capability, productivity, compliance, engagement, and retention across large store networks. This role is highly execution-oriented and works closely with Retail Operations leadership.
Key Responsibilities
Retail Workforce Strategy & Productivity
- Design and drive store manpower models, deployment norms & productivity benchmarks
- Partner with Retail Ops to ensure right staffing, right skills, right cost
- Manage peak hiring, festive staffing, and NSO ramp-ups
Hiring, Onboarding & Pipeline Management
- Ensure high-speed, high-volume hiring through multiple channels
- Build Store Manager & Assistant Manager pipelines
- Own onboarding effectiveness and early attrition reduction
Performance, Incentives & Capability
- Drive PMS, store KPIs alignment & incentive effectiveness
- Enable capability building for Store Managers and frontline leaders
- Partner with L&D to roll out retail learning programs at scale
Attrition Management & Engagement
- Diagnose attrition drivers at store, cluster & region level
- Implement targeted retention, engagement & recognition initiatives
- Strengthen manager effectiveness to improve employee experience
Employee Relations, IR & Compliance
- Manage ER cases at store level (disciplinary action, grievances, misconduct)
- Ensure statutory compliance across states (attendance, wages, CLRA, Shops & Establishment)
- Support IR management for warehouses / high-density retail clusters
- Ensure audit readiness and zero operational disruptions
Store HR Operations & Governance
- Ensure payroll accuracy, attendance, contractor governance & vendor discipline
- Drive usage of HRMS, attendance & scheduling tools
- Enforce HR SOPs consistently across locations
Store Leadership Partnership
- Act as HR SPOC for Retail Ops Head, Zonal / Regional Heads
- Support NSO, store closures, relocations & restructuring
- Ensure HR readiness for business growth plans
