About Servify:
Servify is a global product lifecycle management platform transforming the after-sales service experience. Founded in 2015 and headquartered in India, Servify connects leading OEM brands with their sales and service ecosystems to deliver seamless customer support and service operations. Servify partners with leading brands, retailers, distributors, insurers, service providers, and carriers across Asia, North America, Europe, and the MENA region.
Servify embraces and values diversity and is committed to be an equal opportunity employer. We welcome applications from all members and will give equal consideration to all irrespective of age, disability, gender, sexual orientation, ethnicity, nationality, religion or belief.
Why Join Servify
At Servify, you'll be part of a fast-growing global technology company that encourages innovation, ownership, and continuous learning. We offer competitive compensation, ESOPs, employee-friendly policies, modern collaboration tools, professional development opportunities, and benefits that help you do your best work.
Position Summary: looking for a high-impact individual to join the Product team. We thrive on the belief that ownership is paramount. We seek those who embody the will to get it done or do it myself attitude, a genuine willingness to take initiative, and the ability to hustle and own the product lifecycle from conception to scale.
Key Responsibilities:
- Define and pioneer the next generation of products by connecting core business objectives with complex consumer problems.
- Set and drive AI product strategy: identify, evaluate, and embed Machine Learning, Deep Learning, Generative AI, and AI agents into product features to deliver highly personalized, predictive, and intelligent user experiences.
- Provide product leadership and direction: influence, mentor, and elevate product managers and cross-functional partners, setting a high bar for craft, judgment, and execution across the product organization.
- Quantify market white space, conduct deep qualitative and quantitative analysis, and translate these findings into a compelling product vision and an execution-focused roadmap.
- Author clear, data-driven product specifications and relentlessly manage product execution with finesse, ensuring product definition, goals, and requirements are backed by robust data and validation.
- Maintain a relentless customer focus: deeply engage with customers and partners, and dig into data to unearth insights and hidden gems that inform innovative product development.
- Serve as a critical bridge, collaborating closely with Engineering, Design, Data Analytics, Marketing,and all relevant stakeholders to flawlessly execute the product roadmap.
- Navigate complex cross-functional challenges, proactively managing bottlenecks, making strategic trade-offs between technical constraints and business needs, and maximizing business value while building world-class customer experiences.
- Prioritize initiatives based on market dynamics and business impact, continuously evaluate product and feature performance against goals, and develop data-backed recommendations for iteration and improvement.
- Set, own, and dramatically move key performance indicators (KPIs) and meaningful metrics for product success.
- Effectively communicate product strategy, progress, and key initiatives across all levels of the organization, including preparation and presentation of executive management updates.
Requirements:
- 12+ years of overall experience with a strong track record in senior product leadership roles, ideally within fast-paced B2B, B2C, or B2B2C startups/organisations, with proven experience building, scaling, and delivering growth-oriented platform and consumer products against key business metrics.
- Strong technology and product mindset with a deep understanding of modern technology stacks, product strategy, and Agile/Scrum methodologies, with a focus on high-velocity execution and shaping the overall product vision for Servify.
- Preferred domain expertise: Experience with payments and payout integrations, with exposure to Insurtech and/or embedded insurance considered an added advantage.
- Strong ability to conceptualise, build, and drive AI-powered products leveraging Machine Learning, Deep Learning, and Generative AI, with a solid understanding of the end-to-end ML feature lifecycle, including data requirements, model deployment, performance monitoring, and evaluation.
- Ability to translate complex AI/ML concepts, limitations, and trade-offs for both technical and non-technical stakeholders. Strongly preferred: hands-on experience building AI prototypes and working with AI agents, evaluations, observability, prompt engineering, and context engineering.
- Highly outcome-oriented with strong analytical and numerical skills, able to define clear, measurable outcomes and leverage data and business metrics to drive high-impact decisions and align cross-functional teams towards shared goals.
- Entrepreneurial mindset with hands-on experience conceptualising and delivering customer-centric products with best-in-class user experiences, complemented by strong leadership, stakeholder management, negotiation, and clear written and verbal communication skills.
- Possesses the imagination to envision a future distinct from the established status quo.
- Possesses the self-motivation and initiative to relentlessly drive success, getting hands dirty when necessary to ensure the shared vision is achieved.
