Lead Product Manager

Lead Product Manager – Agent Experience

About Us:

Neuron7.ai is a rapidly growing AI-first SaaS company building a category-defining Service Intelligence platform.

• Backed by top Silicon Valley VCs and strategic angel investors
• Helps enterprises make accurate service decisions in seconds
• Leverages AI, NLP, LLMs, and structured + unstructured data
• Integrates seamlessly with Salesforce Service Cloud, ServiceNow, Microsoft D365

Teams based in Bay Area & Bangalore

Why Join Us:

At Neuron7.ai, you'll be part of a dynamic and innovative team that is redefining service intelligence. We value creativity, collaboration, and a commitment to pushing boundaries.

Industry Challenges Neuron7 Solves

• Skills Shortage – Loss of tribal knowledge due to workforce attrition
• Rising Complexity – Products are harder to support than ever
• Demand for Instant Answers – Customers expect self-service and real-time resolutions
• Neuron7 converts collective enterprise intelligence (data + people) into actionable AI-powered predictions.

About the Team:

The product team at Neuron7 is new and growing! You'll join a design + product team working to launch Neuron7's next wave of innovation and to establish a leading product management development practice at Neuron7. As an early member of the team, you'll have the opportunity to have significant impact on both product direction and on the team's practices. Most of Neuron7 is based in either the Bay Area and Bangalore.

What you'll do:

Neuron7 is building the next generation of AI-powered service intelligence, enabling enterprises to improve service efficiency and predict future issues before they occur. As the Product Manager for Agentic Experience, you will own the strategy and execution of our Agent product experience and corresponding analytics and insights.

You'll collaborate with data scientists, engineers, and customer success teams to improve both knowledge and diagnostics search as a well as provide insights on search KPIs to our customers. Your work will empower organizations to accelerate troubleshooting, answer any question, and optimize service workflows.

Key Responsibilities

• Own and drive the product roadmap for AI diagnostics
• Improve onboarding & time-to-ROI
• Build self-service diagnostic experiences for end users
• Optimize technician workflows and expert curation tools
• Integrate with ServiceNow, Salesforce, Microsoft Dynamics, FSM tools
• Partner with customers to gather real-world feedback
• Collaborate with data science on knowledge graphs, decision trees, case-based reasoning
• Track success metrics:
• Diagnostic accuracy
• Case deflection
• Technician productivity

Qualifications

• 7–10+ years of Product Management experience
• Experience in AI diagnostics, FSM, CSP, or support automation
• Strong knowledge of:
• ServiceNow
• Salesforce Service Cloud
• Microsoft Dynamics / Zendesk
• Exposure to LLMs, AI search, ML systems (plus)
• Strong analytical and data-driven mindset
• Experience working with field service & support teams