Job Requirements
Job Title: Lead Product Manager-Loyalty & Alliances
Department/Function: Credit Cards
Job Purpose
Own the end-to-end product strategy, roadmap, and execution for the Pan-Bank Loyalty Platform. Drive innovation, scalability, and customer-centric design for loyalty as a digital product, ensuring alignment with business objectives and delivering measurable impact.
Key Responsibilities
- Product Strategy & Vision
- Define and own the product vision, roadmap, and success metrics for the loyalty platform.
- Align product strategy with business objectives across participating verticals - SA/ Credit Card etc.
- Product Development & Lifecycle Management
- Lead ideation, prioritization, and delivery of loyalty features and enhancements.
- Ensure seamless integration of loyalty mechanics (earn, burn, tiers) into digital journeys.
- Collaborate with tech teams to deliver scalable, API-driven architecture and real-time experiences.
- Customer Experience & Design
- Drive UX simplification and frictionless customer journeys for loyalty engagement.
- Implement personalization and next-best-action logic to enhance adoption.
- Data-Driven Decision Making
- Use analytics to monitor product performance, optimize features, and inform roadmap decisions.
- Define KPIs for engagement, adoption, and ROI; track and report regularly.
- Support GTM teams with product positioning, messaging, and launch readiness.
- Collaborate with partnerships team to integrate merchant offers and experiences into the product.
- Work with compliance and risk teams to ensure regulatory adherence and data security.
- Contribute to loyalty economics by modeling product-level cost and breakage impacts.
- Lead a team of product managers and analysts to deliver on roadmap priorities.
- Influence senior stakeholders and secure alignment on product strategy and investments.
- Drive cross-functional collaboration with technology, marketing, operations, and business units.
- Foster a culture of innovation, agility, and customer-centricity within the product team.
Educational Qualifications
Graduation: Bachelor of Commerce (B.com) / Bachelor of Science (B.Sc) / Bachelor of Arts (BA) / Bachelor of Business & Insurance (BBI) / Bachelor of Management Studies (BMS)
Post-Graduation: Master of Business Administration (MBA) / Master of Commerce (M.com) / Master of Arts (MA)
Experience: 5 - 10 years of relevant experience
